Delighted + Twilio + Zendesk integration
Use Autopilot to create journeys that use the Delighted, Twilio and Zendesk integrations.
Upcoming
Marketing Automation ideas to integrate Delighted, Twilio and Zendesk.
Delighted NPS Response to Check Delighted NPS Response to Send Twilio SMS
Twilio SMS Received to Send Twilio SMS to Send Delighted NPS Survey
Delighted NPS Response to Send Delighted NPS Survey to Send Twilio SMS
Delighted NPS Response to Send Twilio SMS to Send Delighted NPS Survey
Submits New Zendesk Ticket to Send Delighted NPS Survey to Send Twilio SMS
Delighted NPS Response to Submit New Zendesk Ticket to Send Twilio SMS
Twilio SMS Received to Check Delighted NPS Response to Send Twilio SMS
Twilio SMS Received to Send Delighted NPS Survey to Submit New Zendesk Ticket
Delighted NPS Response to Zendesk Ticket Status to Send Twilio SMS
Submits New Zendesk Ticket to Send Twilio SMS to Send Delighted NPS Survey
Twilio SMS Received to Submit New Zendesk Ticket to Send Delighted NPS Survey
Twilio SMS Received to Check Delighted NPS Response to Submit New Zendesk Ticket
Twilio SMS Received to Send Delighted NPS Survey to Send Twilio SMS
Twilio SMS Received to Zendesk Ticket Status to Send Delighted NPS Survey
Submits New Zendesk Ticket to Check Delighted NPS Response to Send Twilio SMS
Delighted NPS Response to Send Twilio SMS to Submit New Zendesk Ticket
Showing 16 journey ideas for Delighted, Twilio and Zendesk
About the Delighted integration
With Delighted send NPS surveys and automate follow up to promoters and detractors. Delighted is the easiest and most beautiful way to measure customer happiness. Are your customers delighted? The fastest and easiest way to gather actionable feedback from your customers. Delighted uses the Net Promoter System® to gather real feedback from your customers – in minutes not weeks. No technical knowledge required.
About the Twilio integration
Create a multi-channel customer journey with personalized SMS messages. Use Autopilot's powerful conversational SMS features to capture replies, automate responses based on those replies (e.g. "yes" or "no") and trigger journeys based on incoming SMS messages (e.g. "subscribe"). There is simply no better way to automate SMS.
About the Zendesk integration
Zendesk is a service platform that builds software to empower organization and customer relationships. Zendesk’s family of products helps organizations understand their customers, improve communication, and offer support where and when it’s needed most.
Create your own marketing automation journey
Using Triggers, Actions and Conditions included in the Delighted integration, Twilio integration and the Zendesk integration.
Journey Triggers
Delighted NPS Response
Trigger a journey based on an NPS Response grouped by Promoter, Passive or Detractor.
Twilio SMS Received
Add a contact to a journey when they SMS a keyword (e.g. "subscribe") to a number or messaging service.
Submits New Zendesk Ticket
When a new ticket is submitted that matches certain criteria trigger a new journey.
Conditions
Check Delighted NPS Response
Check the previous NPS response of the contact in the journey.
Zendesk Ticket Status
Check the status or detail of the most recent ticket against a contact with a true or false outcome.
Journey Actions
Send Delighted NPS Survey
Send an NPS survey via Delighted to the contact in the journey.
Send Twilio SMS
Send a contact a personalized SMS. Capture replies and send follow-up messages based on their contents.
Submit New Zendesk Ticket
Submits a new Zendesk ticket for the contact in the journey.
