Email + Smart Segments + Zendesk integration
Use Autopilot to create journeys that use the Email, Smart Segments and Zendesk integrations.
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Marketing Automation ideas to integrate Email, Smart Segments and Zendesk.
Smart Segment Trigger to Zendesk Ticket Status to Send Email
Smart Segment Trigger to Submit New Zendesk Ticket to Send Email
Smart Segment Trigger to Check Email Status to Submit New Zendesk Ticket
Smart Segment Trigger to Send Email to Submit New Zendesk Ticket
Showing 4 journey ideas for Email, Smart Segments and Zendesk
About the Email integration
Send beautiful, responsive and personalized marketing emails. All with drag and drop. Send newsletters, blog posts, webinar invitations, lead nurture emails, drip email sequences and more. You can also use Autopilot for transactional email. Send timely, personalized and professional transactional emails. Send order confirmations, purchase receipts, account updates, system messages, form submission confirmations, cart abandonment emails and more. Autopilot supports the Liquid template language. This provides a powerful and flexible way to personalize your emails. Liquid allows you to include dynamic content in your emails. It also allows you to personalize your emails using dynamic logic.
About the Smart Segments integration
Targeting the right people with the right message has never been this easy. Easily segment and engage your leads and customers based on any combination of field values, behaviors, list memberships and much more. Add them to journeys automatically when they meet your criteria.
About the Zendesk integration
Zendesk is a service platform that builds software to empower organization and customer relationships. Zendesk’s family of products helps organizations understand their customers, improve communication, and offer support where and when it’s needed most.
Create your own marketing automation journey
Using Triggers, Actions and Conditions included in the Email integration, Smart Segments integration and the Zendesk integration.
Journey Triggers
Email Activity
Add a contact to a journey when they are sent, or interact with (e.g. open or click), any email or a specific email.
Smart Segment Trigger
Add contacts on a smart segment to a journey.
Submits New Zendesk Ticket
When a new ticket is submitted that matches certain criteria trigger a new journey.
Conditions
Check Email Status
Check whether a contact has interacted with an email in a specific way (e.g. opened or clicked it).
Zendesk Ticket Status
Check the status or detail of the most recent ticket against a contact with a true or false outcome.
Journey Actions
Send Email
Send a contact a personalized marketing or transactional email.
Submit New Zendesk Ticket
Submits a new Zendesk ticket for the contact in the journey.
