Email + Twilio + Help Scout integration

Use Autopilot to create journeys that use the Email, Twilio and Help Scout integrations.

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Marketing Automation ideas to integrate Email, Twilio and Help Scout.

Help Scout Tag to Check Email Status to Send Twilio SMS

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Twilio SMS Received to Send Email to Send Twilio SMS

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Help Scout Satisfaction Rating to Send Twilio SMS to Send Email

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Email Activity to Send Twilio SMS to Send Email

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Help Scout Satisfaction Rating to Send Email to Send Twilio SMS

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Help Scout Tag to Send Email to Send Twilio SMS

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Twilio SMS Received to Send Twilio SMS to Send Email

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Help Scout Satisfaction Rating to Check Email Status to Send Twilio SMS

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Twilio SMS Received to Check Email Status to Send Twilio SMS

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Email Activity to Send Email to Send Twilio SMS

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Email Activity to Check Email Status to Send Twilio SMS

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Help Scout Tag to Send Twilio SMS to Send Email

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Help Scout Create Conversation to Send Twilio SMS to Send Email

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Help Scout Create Conversation to Send Email to Send Twilio SMS

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Help Scout Create Conversation to Check Email Status to Send Twilio SMS

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Showing 15 journey ideas for Email, Twilio and Help Scout

About the Email integration

Send beautiful, responsive and personalized marketing emails. All with drag and drop. Send newsletters, blog posts, webinar invitations, lead nurture emails, drip email sequences and more. You can also use Autopilot for transactional email. Send timely, personalized and professional transactional emails. Send order confirmations, purchase receipts, account updates, system messages, form submission confirmations, cart abandonment emails and more. Autopilot supports the Liquid template language. This provides a powerful and flexible way to personalize your emails. Liquid allows you to include dynamic content in your emails. It also allows you to personalize your emails using dynamic logic.

About the Twilio integration

Create a multi-channel customer journey with personalized SMS messages. Use Autopilot's powerful conversational SMS features to capture replies, automate responses based on those replies (e.g. "yes" or "no") and trigger journeys based on incoming SMS messages (e.g. "subscribe"). There is simply no better way to automate SMS.

About the Help Scout integration

Help Scout makes excellent customer service achievable for companies of all sizes. The Autopilot and Help Scout integration allows you to display customer information directly in Help Scout. Shapes allow you to create new tickets in journeys and trigger new journeys when conversations are tagged.

Create your own marketing automation journey

Using Triggers, Actions and Conditions included in the Email integration, Twilio integration and the Help Scout integration.

Journey Triggers

Email Activity
Add a contact to a journey when they are sent, or interact with (e.g. open or click), any email or a specific email.
Twilio SMS Received
Add a contact to a journey when they SMS a keyword (e.g. "subscribe") to a number or messaging service.
Help Scout Tag
Trigger when a new tag is added to a Help Scout conversation.
Help Scout Satisfaction Rating
Triggers when a conversation has a satisfaction rating.
Help Scout Create Conversation
Creates a new Help Scout conversation.

Conditions

Check Email Status
Check whether a contact has interacted with an email in a specific way (e.g. opened or clicked it).

Journey Actions

Send Email
Send a contact a personalized marketing or transactional email.
Send Twilio SMS
Send a contact a personalized SMS. Capture replies and send follow-up messages based on their contents.

What is Autopilot?

Simple and visual customer journey marketing software you’ll love.

Automate your marketing & grow your business. With Autopilot follow up new leads, nurture existing leads, send messages on every channel and automate your marketing with simple and visual customer journey marketing software. It’s as easy as dragging and dropping Triggers, Actions and Conditions to automate your marketing. Best of all Autopilot integrates and automates the applications you’re already using like Email, Twilio and Help Scout.