Facebook + Base CRM + Freshdesk integration

Use Autopilot to create journeys that use the Facebook, Base CRM and Freshdesk integrations.

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Marketing Automation ideas to integrate Facebook, Base CRM and Freshdesk.

Freshdesk New Contact to Check Base Deal Stage to Add to Facebook Custom Audience

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Base Contact Field Change to Remove From Facebook Custom Audience to Assign Base Contact Owner

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Base Contact Field Change to Has Submitted Facebook Lead Ad to Update Base Contact Field

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Create New Freshdesk Ticket to Has Submitted Facebook Lead Ad to Assign Base Contact Owner

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Freshdesk New Contact to Update Base Contact Field to Add to Facebook Custom Audience

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Create New Freshdesk Ticket to Add to Facebook Custom Audience to Assign Base Contact Owner

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Freshdesk New Contact to Assign Base Contact Owner to Remove From Facebook Custom Audience

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Freshdesk Ticket Updated to Check Base Contact Field to Add to Facebook Custom Audience

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Base Deal Stage Change to Freshdesk Update Ticket to Add to Facebook Custom Audience

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Facebook Lead Ad Submitted to Check Base Contact Field to Remove From Facebook Custom Audience

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Assign Base Task to Check Base Contact Field to Remove From Facebook Custom Audience

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Freshdesk Contact Updated to Remove From Facebook Custom Audience to Update Base Contact Field

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Assign Base Task to Has Submitted Facebook Lead Ad to Assign Base Contact Owner

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Facebook Lead Ad Submitted to Check Base Contact Field to Freshdesk Update Ticket

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Freshdesk Contact Updated to Update Base Contact Field to Add to Facebook Custom Audience

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Add a Base Deal to Check Base Deal Stage to Add to Facebook Custom Audience

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Facebook Lead Ad Submitted to Freshdesk Ticket Status to Update Base Contact Field

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Base Contact Field Change to Freshdesk Update Ticket to Add to Facebook Custom Audience

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Add a Base Deal to Has Submitted Facebook Lead Ad to Freshdesk Update Ticket

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Add a Base Deal to Check Base Contact Field to Remove From Facebook Custom Audience

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Showing 20 journey ideas for Facebook, Base CRM and Freshdesk

About the Facebook integration

Facebook is an online social networking service that allows its users to connect with friends and family as well as make new connections. It provides its users with the ability to create a profile, update information, add images, send friend requests, and accept requests from other users. Its features include status update, photo tagging and sharing, and more.

About the Base CRM integration

Base built the first scientific sales platform that empowers businesses to grow revenue in a way that’s measurable, repeatable and scalable. Unlike legacy cloud CRM and sales force automation systems, Base offers an all-in-one solution that increases rep adoption rates and data capture across devices. With the ability to analyze big data trends in real-time, Base’s Apollo provides sales leaders with the actionable, quantifiable insights they need to accelerate performance.

About the Freshdesk integration

Freshdesk is cloud-based customer support software. Freshdesk and Autopilot allow you to start journeys based on tickets matching certain criteria and follow up when people have had both positive and negative experiences. You can also add tickets automatically based on actions that happen in the customer journey.

Create your own marketing automation journey

Using Triggers, Actions and Conditions included in the Facebook integration, Base CRM integration and the Freshdesk integration.

Journey Triggers

Facebook Lead Ad Submitted
Add a contact to a journey when they submit a Facebook Lead Ad.
Add a Base Deal
Add a new deal against the contact in the journey.
Base Deal Stage Change
Add a contact to a journey when the deal stage changes in Base CRM.
Base Contact Field Change
Add a contact to a journey based on a certain value on a contact changing to a specific value.
Assign Base Task
Assigns a task for a lead or contact.
Freshdesk Ticket Updated
Triggers when a Freshdesk ticket is updated .
Freshdesk Contact Updated
Triggers when a Freshdesk contact is updated.
Freshdesk New Contact
When a new contact is added to Freshdesk the journey is triggered.
New Freshdesk Ticket
Triggers when a new Freshdesk ticket is submitted or created. Can be filtered to match certain criteria.
Create New Freshdesk Ticket
Creates a new Freshdesk Ticket.

Conditions

Has Submitted Facebook Lead Ad
Check if a contact has previously submitted a specific Facebook Lead Ad.
Check Base Deal Stage
Check the deal stage with a true or false outcome.
Check Base Contact Field
Check for a specific value in a contact field.
Freshdesk Ticket Status
Checks the most recent ticket status with multiple outcomes.

Journey Actions

Remove From Facebook Custom Audience
Remove a contact from a Facebook Custom Audience.
Add to Facebook Custom Audience
Add a contact to a Facebook Custom Audience.
Assign Base Contact Owner
Assigns an owner or round robins ownership to a contact.
Update Base Contact Field
Updates a field with a certain value associated against a contact in Base CRM.
Freshdesk Update Ticket
Updates the latest ticket with new information or a status.

What is Autopilot?

Simple and visual customer journey marketing software you’ll love.

Automate your marketing & grow your business. With Autopilot follow up new leads, nurture existing leads, send messages on every channel and automate your marketing with simple and visual customer journey marketing software. It’s as easy as dragging and dropping Triggers, Actions and Conditions to automate your marketing. Best of all Autopilot integrates and automates the applications you’re already using like Facebook, Base CRM and Freshdesk.