Facebook + Help Scout + Twilio integration
Use Autopilot to create journeys that use the Facebook, Help Scout and Twilio integrations.
Upcoming
Marketing Automation ideas to integrate Facebook, Help Scout and Twilio.
Help Scout Satisfaction Rating to Has Submitted Facebook Lead Ad to Send Twilio SMS
Help Scout Create Conversation to Send Twilio SMS to Remove From Facebook Custom Audience
Help Scout Satisfaction Rating to Send Twilio SMS to Remove From Facebook Custom Audience
Help Scout Create Conversation to Send Twilio SMS to Add to Facebook Custom Audience
Help Scout Tag to Send Twilio SMS to Add to Facebook Custom Audience
Help Scout Create Conversation to Add to Facebook Custom Audience to Send Twilio SMS
Help Scout Satisfaction Rating to Add to Facebook Custom Audience to Send Twilio SMS
Help Scout Tag to Send Twilio SMS to Remove From Facebook Custom Audience
Help Scout Create Conversation to Has Submitted Facebook Lead Ad to Send Twilio SMS
Help Scout Satisfaction Rating to Remove From Facebook Custom Audience to Send Twilio SMS
Help Scout Tag to Add to Facebook Custom Audience to Send Twilio SMS
Help Scout Tag to Has Submitted Facebook Lead Ad to Send Twilio SMS
Help Scout Tag to Remove From Facebook Custom Audience to Send Twilio SMS
Help Scout Satisfaction Rating to Send Twilio SMS to Add to Facebook Custom Audience
Help Scout Create Conversation to Remove From Facebook Custom Audience to Send Twilio SMS
Showing 15 journey ideas for Facebook, Help Scout and Twilio
About the Facebook integration
Our Facebook integration takes your audiences and automatically syncs them with Facebook to help you grow them. Target customers similar to the ones in each of your audiences.
About the Help Scout integration
Help Scout makes excellent customer service achievable for companies of all sizes. The Autopilot and Help Scout integration allows you to display customer information directly in Help Scout. Shapes allow you to create new tickets in journeys and trigger new journeys when conversations are tagged.
About the Twilio integration
Create a multi-channel customer journey with personalized SMS messages. Use Autopilot's powerful conversational SMS features to capture replies, automate responses based on those replies (e.g. "yes" or "no") and trigger journeys based on incoming SMS messages (e.g. "subscribe"). There is simply no better way to automate SMS.
Create your own marketing automation journey
Using Triggers, Actions and Conditions included in the Facebook integration, Help Scout integration and the Twilio integration.
Journey Triggers
Facebook Lead Ad Submitted
Add a contact to a journey when they submit a Facebook Lead Ad.
Help Scout Tag
Trigger when a new tag is added to a Help Scout conversation.
Help Scout Satisfaction Rating
Triggers when a conversation has a satisfaction rating.
Help Scout Create Conversation
Creates a new Help Scout conversation.
Twilio SMS Received
Add a contact to a journey when they SMS a keyword (e.g. "subscribe") to a number or messaging service.
Conditions
Has Submitted Facebook Lead Ad
Check if a contact has previously submitted a specific Facebook Lead Ad.
Journey Actions
Remove From Facebook Custom Audience
Remove a contact from a Facebook Custom Audience.
Add to Facebook Custom Audience
Add a contact to a Facebook Custom Audience.
Send Twilio SMS
Send a contact a personalized SMS. Capture replies and send follow-up messages based on their contents.
