Headsup + Freshdesk + Heap integration

Use Autopilot to create journeys that use the Headsup, Freshdesk and Heap integrations.

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Marketing Automation ideas to integrate Headsup, Freshdesk and Heap.

Freshdesk Ticket Updated to Check Headsup Status to Freshdesk Update Ticket

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Freshdesk Contact Updated to Check Headsup Status to Freshdesk Update Ticket

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Heap Event to Freshdesk Ticket Status to Show Headsup Message

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Heap Event to Show Headsup Message to Freshdesk Update Ticket

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Create New Freshdesk Ticket to Check Headsup Status to Freshdesk Update Ticket

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Create New Freshdesk Ticket to Show Headsup Message to Freshdesk Update Ticket

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Freshdesk Contact Updated to Freshdesk Update Ticket to Show Headsup Message

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New Freshdesk Ticket to Show Headsup Message to Freshdesk Update Ticket

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Heap Event to Check Headsup Status to Freshdesk Update Ticket

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Create New Freshdesk Ticket to Freshdesk Update Ticket to Show Headsup Message

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Freshdesk Contact Updated to Freshdesk Ticket Status to Show Headsup Message

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Freshdesk New Contact to Check Headsup Status to Freshdesk Update Ticket

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New Freshdesk Ticket to Check Headsup Status to Freshdesk Update Ticket

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Freshdesk New Contact to Freshdesk Ticket Status to Show Headsup Message

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Freshdesk Ticket Updated to Freshdesk Ticket Status to Show Headsup Message

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New Freshdesk Ticket to Freshdesk Update Ticket to Show Headsup Message

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Heap Event to Freshdesk Update Ticket to Show Headsup Message

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Create New Freshdesk Ticket to Freshdesk Ticket Status to Show Headsup Message

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Freshdesk Ticket Updated to Freshdesk Update Ticket to Show Headsup Message

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Freshdesk Contact Updated to Show Headsup Message to Freshdesk Update Ticket

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Showing 20 journey ideas for Headsup, Freshdesk and Heap

About the Headsup integration

Display personalized, timely messages to people that visit your website, landing pages, store, blog, knowledge base or app. Acquire new subscribers, capture replies, and create beautiful call to actions to nudge people in the right direction.

About the Freshdesk integration

Freshdesk is cloud-based customer support software. Freshdesk and Autopilot allow you to start journeys based on tickets matching certain criteria and follow up when people have had both positive and negative experiences. You can also add tickets automatically based on actions that happen in the customer journey.

About the Heap integration

Heap allows you to aggregate, organize, and visualize all of your business data in one place. By streaming your Autopilot data to Heap you’ll instantly gain the visibility you need to make data-driven decisions across the entire customer journey. You can also easily add people to journeys in Autopilot when they perform an event that you’re tracking in Heap.

Create your own marketing automation journey

Using Triggers, Actions and Conditions included in the Headsup integration, Freshdesk integration and the Heap integration.

Journey Triggers

Freshdesk Ticket Updated
Triggers when a Freshdesk ticket is updated .
Freshdesk Contact Updated
Triggers when a Freshdesk contact is updated.
Freshdesk New Contact
When a new contact is added to Freshdesk the journey is triggered.
New Freshdesk Ticket
Triggers when a new Freshdesk ticket is submitted or created. Can be filtered to match certain criteria.
Create New Freshdesk Ticket
Creates a new Freshdesk Ticket.
Heap Event
Add a contact to a journey when they perform a Heap event.

Conditions

Check Headsup Status
Check whether a contact has interacted with a Headsup message in a specific way (e.g. opened or responded).
Freshdesk Ticket Status
Checks the most recent ticket status with multiple outcomes.

Journey Actions

Show Headsup Message
Show a contact a personalized message on a website, landing page, blog or inside an app.
Freshdesk Update Ticket
Updates the latest ticket with new information or a status.

What is Autopilot?

Simple and visual customer journey marketing software you’ll love.

Automate your marketing & grow your business. With Autopilot follow up new leads, nurture existing leads, send messages on every channel and automate your marketing with simple and visual customer journey marketing software. It’s as easy as dragging and dropping Triggers, Actions and Conditions to automate your marketing. Best of all Autopilot integrates and automates the applications you’re already using like Headsup, Freshdesk and Heap.