Lead Scoring + LiveChat + Zendesk integration

Use Autopilot to create journeys that use the Lead Scoring, LiveChat and Zendesk integrations.

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Marketing Automation ideas to integrate Lead Scoring, LiveChat and Zendesk.

LiveChat Tag to Submit New Zendesk Ticket to Change Score

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LiveChat Tag to Change Score to Submit New Zendesk Ticket

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LiveChat Tag to Zendesk Ticket Status to Change Score

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Showing 3 journey ideas for Lead Scoring, LiveChat and Zendesk

About the Lead Scoring integration

Autopilot makes it easier than ever to score your leads. It's all visual and easy to setup, so everyone on your team can get involved. On top of this, you can use the Change Score action to increase or decrease any number field. This means you can go beyond lead scoring and score other things that matter to your team such as product usage, email interactions (e.g. number of opens) and more.

About the LiveChat integration

Automate what happens after a chat to close more leads and delight your customers. You can also segment leads and contacts based on how they are tagged in LiveChat, and capture fields in your chat surveys to Autopilot.

About the Zendesk integration

Zendesk is a service platform that builds software to empower organization and customer relationships. Zendesk’s family of products helps organizations understand their customers, improve communication, and offer support where and when it’s needed most.

Create your own marketing automation journey

Using Triggers, Actions and Conditions included in the Lead Scoring integration, LiveChat integration and the Zendesk integration.

Journey Triggers

LiveChat Tag
Add a contact to a journey when they are tagged in LiveChat.
Submits New Zendesk Ticket
When a new ticket is submitted that matches certain criteria trigger a new journey.

Conditions

Zendesk Ticket Status
Check the status or detail of the most recent ticket against a contact with a true or false outcome.

Journey Actions

Change Score
Increases or decrease a number field by a specific amount.
Submit New Zendesk Ticket
Submits a new Zendesk ticket for the contact in the journey.

What is Autopilot?

Simple and visual customer journey marketing software you’ll love.

Automate your marketing & grow your business. With Autopilot follow up new leads, nurture existing leads, send messages on every channel and automate your marketing with simple and visual customer journey marketing software. It’s as easy as dragging and dropping Triggers, Actions and Conditions to automate your marketing. Best of all Autopilot integrates and automates the applications you’re already using like Lead Scoring, LiveChat and Zendesk.