OneSignal + Zendesk + Twilio integration
Use Autopilot to create journeys that use the OneSignal, Zendesk and Twilio integrations.
Upcoming
Marketing Automation ideas to integrate OneSignal, Zendesk and Twilio.
Submits New Zendesk Ticket to Zendesk Ticket Status to Send Push Notification
Twilio SMS Received to Submit New Zendesk Ticket to Send Push Notification
Twilio SMS Received to Zendesk Ticket Status to Send Push Notification
Submits New Zendesk Ticket to Send Push Notification to Send Twilio SMS
Submits New Zendesk Ticket to Send Push Notification to Submit New Zendesk Ticket
Submits New Zendesk Ticket to Send Twilio SMS to Send Push Notification
Submits New Zendesk Ticket to Submit New Zendesk Ticket to Send Push Notification
Twilio SMS Received to Send Push Notification to Submit New Zendesk Ticket
Showing 8 journey ideas for OneSignal, Zendesk and Twilio
About the OneSignal integration
Create a multi-channel customer journey with personalized push notifications. This integrates makes it incredibly easy to incorporate both mobile push notifications and web push notifications into your customer journeys. Engage users of your application at just the right time, with the right message, by using this powerful integration with OneSignal.
About the Zendesk integration
Zendesk is a service platform that builds software to empower organization and customer relationships. Zendesk’s family of products helps organizations understand their customers, improve communication, and offer support where and when it’s needed most.
About the Twilio integration
Create a multi-channel customer journey with personalized SMS messages. Use Autopilot's powerful conversational SMS features to capture replies, automate responses based on those replies (e.g. "yes" or "no") and trigger journeys based on incoming SMS messages (e.g. "subscribe"). There is simply no better way to automate SMS.
Create your own marketing automation journey
Using Triggers, Actions and Conditions included in the OneSignal integration, Zendesk integration and the Twilio integration.
Journey Triggers
Submits New Zendesk Ticket
When a new ticket is submitted that matches certain criteria trigger a new journey.
Twilio SMS Received
Add a contact to a journey when they SMS a keyword (e.g. "subscribe") to a number or messaging service.
Conditions
Zendesk Ticket Status
Check the status or detail of the most recent ticket against a contact with a true or false outcome.
Journey Actions
Send Push Notification
Send a contact a personalized mobile or web push notification.
Submit New Zendesk Ticket
Submits a new Zendesk ticket for the contact in the journey.
Send Twilio SMS
Send a contact a personalized SMS. Capture replies and send follow-up messages based on their contents.
