Salesforce + Help Scout + Email integration

Use Autopilot to create journeys that use the Salesforce, Help Scout and Email integrations.

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Marketing Automation ideas to integrate Salesforce, Help Scout and Email.

Help Scout Satisfaction Rating to Check Email Status to Set Salesforce Campaign Member Status

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Help Scout Create Conversation to Check Email Status to Set Salesforce Campaign Member Status

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Help Scout Satisfaction Rating to Send Email to Assign Salesforce Lead to Group

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Help Scout Create Conversation to Update Salesforce Field to Send Email

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Help Scout Satisfaction Rating to Send Email to Add Salesforce Task

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Help Scout Create Conversation to Send Email to Update Salesforce Field

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Help Scout Create Conversation to Send Email to Set Salesforce Campaign Member Status

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Help Scout Tag to Check Email Status to Assign Salesforce Lead

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Help Scout Tag to Send Email to Assign Salesforce Lead

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Help Scout Tag to Check Email Status to Add Salesforce Task

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Help Scout Tag to Send Email to Create Salesforce Opportunity

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Help Scout Tag to Create Salesforce Opportunity to Send Email

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Help Scout Tag to Check Salesforce Campaign Member Status to Send Email

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Help Scout Create Conversation to Check Salesforce Field to Send Email

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Help Scout Tag to Update Salesforce Field to Send Email

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Help Scout Satisfaction Rating to Check Email Status to Update Salesforce Field

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Help Scout Create Conversation to Check Salesforce Campaign Member Status to Send Email

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Help Scout Tag to Send Email to Set Salesforce Campaign Member Status

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Help Scout Create Conversation to Send Email to Create Salesforce Opportunity

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Help Scout Create Conversation to Assign Salesforce Lead to Group to Send Email

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Showing 20 journey ideas for Salesforce, Help Scout and Email

About the Salesforce integration

Align sales and marketing with Autopilot's best-in-class Salesforce integration. Sync data bi-directionally, map custom fields, assign leads and trigger journeys based on lead status, campaign status and more.

About the Help Scout integration

Help Scout makes excellent customer service achievable for companies of all sizes. The Autopilot and Help Scout integration allows you to display customer information directly in Help Scout. Shapes allow you to create new tickets in journeys and trigger new journeys when conversations are tagged.

About the Email integration

Send beautiful, responsive and personalized marketing emails. All with drag and drop. Send newsletters, blog posts, webinar invitations, lead nurture emails, drip email sequences and more. You can also use Autopilot for transactional email. Send timely, personalized and professional transactional emails. Send order confirmations, purchase receipts, account updates, system messages, form submission confirmations, cart abandonment emails and more. Autopilot supports the Liquid template language. This provides a powerful and flexible way to personalize your emails. Liquid allows you to include dynamic content in your emails. It also allows you to personalize your emails using dynamic logic.

Create your own marketing automation journey

Using Triggers, Actions and Conditions included in the Salesforce integration, Help Scout integration and the Email integration.

Journey Triggers

Salesforce Campaign Trigger
Add members of a Salesforce campaign to a journey.
Salesforce Field Changed
Add a contact to a journey when a particular Salesforce field meets your criteria (e.g. contains a particular word).
Help Scout Tag
Trigger when a new tag is added to a Help Scout conversation.
Help Scout Satisfaction Rating
Triggers when a conversation has a satisfaction rating.
Help Scout Create Conversation
Creates a new Help Scout conversation.
Email Activity
Add a contact to a journey when they are sent, or interact with (e.g. open or click), any email or a specific email.

Conditions

Check Salesforce Field
Check if a Salesforce field is a specific value, or meets some other criteria (e.g. contains a particular word).
Check Salesforce Campaign Member Status
Check if a lead or contact has a specific status on a campaign.
Check Email Status
Check whether a contact has interacted with an email in a specific way (e.g. opened or clicked it).

Journey Actions

Create Salesforce Opportunity
Create a contextual Salesforce opportunity.
Assign Salesforce Lead
Assign a lead in Salesforce and set their lead source and lead status.
Set Salesforce Campaign Member Status
Set a lead or contact's status on a Salesforce campaign.
Add Salesforce Task
Create a contextual Salesforce task.
Assign Salesforce Lead to Group
Randomly assign a lead in Salesforce from a group that you define, and set their lead source and lead status.
Update Salesforce Field
Update a Salesforce field to a specific value.
Send Email
Send a contact a personalized marketing or transactional email.

What is Autopilot?

Simple and visual customer journey marketing software you’ll love.

Automate your marketing & grow your business. With Autopilot follow up new leads, nurture existing leads, send messages on every channel and automate your marketing with simple and visual customer journey marketing software. It’s as easy as dragging and dropping Triggers, Actions and Conditions to automate your marketing. Best of all Autopilot integrates and automates the applications you’re already using like Salesforce, Help Scout and Email.