Salesforce + Mailchimp + Freshdesk integration

Use Autopilot to create journeys that use the Salesforce, Mailchimp and Freshdesk integrations.

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Marketing Automation ideas to integrate Salesforce, Mailchimp and Freshdesk.

Subscribed to Mailchimp audience to Update Salesforce Field to Subscribe to Mailchimp audience

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New Freshdesk Ticket to Assign Salesforce Lead to Unsubscribe from Mailchimp Audience

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Create New Freshdesk Ticket to Create Salesforce Opportunity to Unsubscribe from Mailchimp Audience

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Freshdesk New Contact to Check Salesforce Campaign Member Status to Subscribe to Mailchimp audience

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Subscribed to Mailchimp audience to Freshdesk Update Ticket to Create Salesforce Opportunity

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Subscribed to Mailchimp audience to Add Salesforce Task to Unsubscribe from Mailchimp Audience

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Freshdesk Ticket Updated to Update Salesforce Field to Unsubscribe from Mailchimp Audience

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Freshdesk New Contact to Check Salesforce Campaign Member Status to Unsubscribe from Mailchimp Audience

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Salesforce Field Changed to Freshdesk Ticket Status to Unsubscribe from Mailchimp Audience

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Salesforce Field Changed to Set Salesforce Campaign Member Status to Unsubscribe from Mailchimp Audience

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Salesforce Field Changed to Freshdesk Update Ticket to Subscribe to Mailchimp audience

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Freshdesk Ticket Updated to Create Salesforce Opportunity to Unsubscribe from Mailchimp Audience

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Freshdesk Contact Updated to Check Salesforce Field to Unsubscribe from Mailchimp Audience

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Freshdesk Ticket Updated to Unsubscribe from Mailchimp Audience to Set Salesforce Campaign Member Status

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New Freshdesk Ticket to Subscribe to Mailchimp audience to Assign Salesforce Lead to Group

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Salesforce Field Changed to Subscribe to Mailchimp audience to Create Salesforce Opportunity

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New Freshdesk Ticket to Assign Salesforce Lead to Group to Unsubscribe from Mailchimp Audience

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Freshdesk New Contact to Check Salesforce Field to Subscribe to Mailchimp audience

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Salesforce Campaign Trigger to Subscribe to Mailchimp audience to Freshdesk Update Ticket

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Freshdesk Contact Updated to Check Salesforce Campaign Member Status to Subscribe to Mailchimp audience

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Showing 20 journey ideas for Salesforce, Mailchimp and Freshdesk

About the Salesforce integration

Align sales and marketing with Autopilot's best-in-class Salesforce integration. Sync data bi-directionally, map custom fields, assign leads and trigger journeys based on lead status, campaign status and more.

About the Mailchimp integration

Autopilot's native Mailchimp integration makes it easy to keep your Mailchimp audiences and Autopilot lists in sync, nurture new Mailchimp subscribers in Autopilot, notify your team on Slack when you receive new Mailchimp subscribers, and add new subscribers as leads in your CRM, such as Salesforce or Pipedrive.

About the Freshdesk integration

Freshdesk is cloud-based customer support software. Freshdesk and Autopilot allow you to start journeys based on tickets matching certain criteria and follow up when people have had both positive and negative experiences. You can also add tickets automatically based on actions that happen in the customer journey.

Create your own marketing automation journey

Using Triggers, Actions and Conditions included in the Salesforce integration, Mailchimp integration and the Freshdesk integration.

Journey Triggers

Salesforce Campaign Trigger
Add members of a Salesforce campaign to a journey.
Salesforce Field Changed
Add a contact to a journey when a particular Salesforce field meets your criteria (e.g. contains a particular word).
Unsubscribed from Mailchimp Audience
Adds a contact to a journey when they are unsubscribed from a Mailchimp audience.
Subscribed to Mailchimp audience
Adds a contact to a journey when they are subscribed to a Mailchimp audience.
Freshdesk Ticket Updated
Triggers when a Freshdesk ticket is updated .
Freshdesk Contact Updated
Triggers when a Freshdesk contact is updated.
Freshdesk New Contact
When a new contact is added to Freshdesk the journey is triggered.
New Freshdesk Ticket
Triggers when a new Freshdesk ticket is submitted or created. Can be filtered to match certain criteria.
Create New Freshdesk Ticket
Creates a new Freshdesk Ticket.

Conditions

Check Salesforce Field
Check if a Salesforce field is a specific value, or meets some other criteria (e.g. contains a particular word).
Check Salesforce Campaign Member Status
Check if a lead or contact has a specific status on a campaign.
Freshdesk Ticket Status
Checks the most recent ticket status with multiple outcomes.

Journey Actions

Create Salesforce Opportunity
Create a contextual Salesforce opportunity.
Assign Salesforce Lead
Assign a lead in Salesforce and set their lead source and lead status.
Set Salesforce Campaign Member Status
Set a lead or contact's status on a Salesforce campaign.
Add Salesforce Task
Create a contextual Salesforce task.
Assign Salesforce Lead to Group
Randomly assign a lead in Salesforce from a group that you define, and set their lead source and lead status.
Update Salesforce Field
Update a Salesforce field to a specific value.
Subscribe to Mailchimp audience
Subscribes a contact to a Mailchimp audience.
Unsubscribe from Mailchimp Audience
Unsubscribes a contact from a Mailchimp audience.
Freshdesk Update Ticket
Updates the latest ticket with new information or a status.

What is Autopilot?

Simple and visual customer journey marketing software you’ll love.

Automate your marketing & grow your business. With Autopilot follow up new leads, nurture existing leads, send messages on every channel and automate your marketing with simple and visual customer journey marketing software. It’s as easy as dragging and dropping Triggers, Actions and Conditions to automate your marketing. Best of all Autopilot integrates and automates the applications you’re already using like Salesforce, Mailchimp and Freshdesk.