Segment + Custom Fields + Zendesk integration
Use Autopilot to create journeys that use the Segment, Custom Fields and Zendesk integrations.
Upcoming
Marketing Automation ideas to integrate Segment, Custom Fields and Zendesk.
Field Match to Update Field to Send Segment Event
Submits New Zendesk Ticket to Update Field to Send Segment Event
Field Match to Send Segment Event to Update Field
Segment Event to Update Field to Submit New Zendesk Ticket
Submits New Zendesk Ticket to Send Segment Event to Update Field
Segment Event to Submit New Zendesk Ticket to Update Field
Segment Event to Check Field to Send Segment Event
Segment Event to Update Field to Send Segment Event
Segment Event to Send Segment Event to Update Field
Field Match to Check Field to Send Segment Event
Field Match to Submit New Zendesk Ticket to Send Segment Event
Field Match to Zendesk Ticket Status to Send Segment Event
Segment Event to Zendesk Ticket Status to Update Field
Field Match to Send Segment Event to Submit New Zendesk Ticket
Submits New Zendesk Ticket to Check Field to Send Segment Event
Segment Event to Check Field to Submit New Zendesk Ticket
Showing 16 journey ideas for Segment, Custom Fields and Zendesk
About the Segment integration
Personalize your marketing by triggering and personalizing your messages based on user events. Activate new users and drive higher engagement and retention.
About the Custom Fields integration
Capture the data about your leads and customers that’s important to you. Use it to trigger journeys and personalize messages.
About the Zendesk integration
Zendesk is a service platform that builds software to empower organization and customer relationships. Zendesk’s family of products helps organizations understand their customers, improve communication, and offer support where and when it’s needed most.
Create your own marketing automation journey
Using Triggers, Actions and Conditions included in the Segment integration, Custom Fields integration and the Zendesk integration.
Journey Triggers
Segment Event
Add a contact to a journey when they perform a Segment event.
Field Match
Add a contact to a journey when a particular field's value meets your criteria (e.g. contains a particular word).
Submits New Zendesk Ticket
When a new ticket is submitted that matches certain criteria trigger a new journey.
Conditions
Check Field
Check if a field is a specific value, or meets some other criteria (e.g. contains a particular word).
Zendesk Ticket Status
Check the status or detail of the most recent ticket against a contact with a true or false outcome.
Journey Actions
Send Segment Event
Send a contextual Segment Event.
Update Field
Update a field to a specific value.
Submit New Zendesk Ticket
Submits a new Zendesk ticket for the contact in the journey.
