Segment + Freshdesk + Help Scout integration
Use Autopilot to create journeys that use the Segment, Freshdesk and Help Scout integrations.
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Marketing Automation ideas to integrate Segment, Freshdesk and Help Scout.
Freshdesk New Contact to Freshdesk Update Ticket to Send Segment Event
Freshdesk New Contact to Freshdesk Ticket Status to Send Segment Event
Help Scout Satisfaction Rating to Freshdesk Ticket Status to Send Segment Event
Freshdesk Ticket Updated to Freshdesk Ticket Status to Send Segment Event
Freshdesk Ticket Updated to Send Segment Event to Freshdesk Update Ticket
Freshdesk Ticket Updated to Freshdesk Update Ticket to Send Segment Event
Help Scout Create Conversation to Freshdesk Ticket Status to Send Segment Event
Help Scout Create Conversation to Send Segment Event to Freshdesk Update Ticket
Segment Event to Send Segment Event to Freshdesk Update Ticket
Freshdesk Contact Updated to Freshdesk Ticket Status to Send Segment Event
Create New Freshdesk Ticket to Freshdesk Ticket Status to Send Segment Event
New Freshdesk Ticket to Freshdesk Ticket Status to Send Segment Event
Freshdesk New Contact to Send Segment Event to Freshdesk Update Ticket
Help Scout Create Conversation to Freshdesk Update Ticket to Send Segment Event
Help Scout Satisfaction Rating to Send Segment Event to Freshdesk Update Ticket
Create New Freshdesk Ticket to Send Segment Event to Freshdesk Update Ticket
New Freshdesk Ticket to Send Segment Event to Freshdesk Update Ticket
New Freshdesk Ticket to Freshdesk Update Ticket to Send Segment Event
Freshdesk Contact Updated to Send Segment Event to Freshdesk Update Ticket
Segment Event to Freshdesk Update Ticket to Send Segment Event
Showing 20 journey ideas for Segment, Freshdesk and Help Scout
About the Segment integration
Personalize your marketing by triggering and personalizing your messages based on user events. Activate new users and drive higher engagement and retention.
About the Freshdesk integration
Freshdesk is cloud-based customer support software. Freshdesk and Autopilot allow you to start journeys based on tickets matching certain criteria and follow up when people have had both positive and negative experiences. You can also add tickets automatically based on actions that happen in the customer journey.
About the Help Scout integration
Help Scout makes excellent customer service achievable for companies of all sizes. The Autopilot and Help Scout integration allows you to display customer information directly in Help Scout. Shapes allow you to create new tickets in journeys and trigger new journeys when conversations are tagged.
Create your own marketing automation journey
Using Triggers, Actions and Conditions included in the Segment integration, Freshdesk integration and the Help Scout integration.
Journey Triggers
Segment Event
Add a contact to a journey when they perform a Segment event.
Freshdesk Ticket Updated
Triggers when a Freshdesk ticket is updated .
Freshdesk Contact Updated
Triggers when a Freshdesk contact is updated.
Freshdesk New Contact
When a new contact is added to Freshdesk the journey is triggered.
New Freshdesk Ticket
Triggers when a new Freshdesk ticket is submitted or created. Can be filtered to match certain criteria.
Create New Freshdesk Ticket
Creates a new Freshdesk Ticket.
Help Scout Tag
Trigger when a new tag is added to a Help Scout conversation.
Help Scout Satisfaction Rating
Triggers when a conversation has a satisfaction rating.
Help Scout Create Conversation
Creates a new Help Scout conversation.
Conditions
Freshdesk Ticket Status
Checks the most recent ticket status with multiple outcomes.
Journey Actions
Send Segment Event
Send a contextual Segment Event.
Freshdesk Update Ticket
Updates the latest ticket with new information or a status.
What is Autopilot?
Simple and visual customer journey marketing software you’ll love.
Automate your marketing & grow your business. With Autopilot follow up new leads, nurture existing leads, send messages on every channel and automate your marketing with simple and visual customer journey marketing software. It’s as easy as dragging and dropping Triggers, Actions and Conditions to automate your marketing. Best of all Autopilot integrates and automates the applications you’re already using like Segment, Freshdesk and Help Scout.
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