Segment + Freshdesk + Intercom integration
Use Autopilot to create journeys that use the Segment, Freshdesk and Intercom integrations.
Upcoming
Marketing Automation ideas to integrate Segment, Freshdesk and Intercom.
Freshdesk New Contact to Freshdesk Ticket Status to Send Segment Event
Freshdesk Contact Updated to Freshdesk Update Ticket to Send Segment Event
Add Intercom Tag to Freshdesk Ticket Status to Send Segment Event
Freshdesk Ticket Updated to Freshdesk Update Ticket to Send Segment Event
Freshdesk New Contact to Send Segment Event to Freshdesk Update Ticket
Freshdesk New Contact to Freshdesk Update Ticket to Send Segment Event
Freshdesk Ticket Updated to Send Segment Event to Freshdesk Update Ticket
New Intercom User to Freshdesk Update Ticket to Send Segment Event
Freshdesk Ticket Updated to Freshdesk Ticket Status to Send Segment Event
Add Intercom Tag to Freshdesk Update Ticket to Send Segment Event
Segment Event to Send Segment Event to Freshdesk Update Ticket
New Intercom Lead to Send Segment Event to Freshdesk Update Ticket
Freshdesk Contact Updated to Freshdesk Ticket Status to Send Segment Event
New Freshdesk Ticket to Freshdesk Ticket Status to Send Segment Event
New Intercom Lead to Freshdesk Ticket Status to Send Segment Event
Freshdesk Contact Updated to Send Segment Event to Freshdesk Update Ticket
Create New Freshdesk Ticket to Send Segment Event to Freshdesk Update Ticket
Intercom Tag to Freshdesk Ticket Status to Send Segment Event
Segment Event to Freshdesk Update Ticket to Send Segment Event
New Intercom Lead to Freshdesk Update Ticket to Send Segment Event
Showing 20 journey ideas for Segment, Freshdesk and Intercom
About the Segment integration
Personalize your marketing by triggering and personalizing your messages based on user events. Activate new users and drive higher engagement and retention.
About the Freshdesk integration
Freshdesk is cloud-based customer support software. Freshdesk and Autopilot allow you to start journeys based on tickets matching certain criteria and follow up when people have had both positive and negative experiences. You can also add tickets automatically based on actions that happen in the customer journey.
About the Intercom integration
Combine the power of Intercom and Autopilot and create a seamless experience for your leads and users. You can add new Intercom leads and users to Autopilot automatically, trigger Autopilot journeys when someone is tagged in Intercom, add Autopilot contacts to Intercom, and tag leads or users in Intercom based on what occurs in an Autopilot journey, so you can take a follow-up action in Intercom.
Create your own marketing automation journey
Using Triggers, Actions and Conditions included in the Segment integration, Freshdesk integration and the Intercom integration.
Journey Triggers
Segment Event
Add a contact to a journey when they perform a Segment event.
Freshdesk Ticket Updated
Triggers when a Freshdesk ticket is updated .
Freshdesk Contact Updated
Triggers when a Freshdesk contact is updated.
Freshdesk New Contact
When a new contact is added to Freshdesk the journey is triggered.
New Freshdesk Ticket
Triggers when a new Freshdesk ticket is submitted or created. Can be filtered to match certain criteria.
Create New Freshdesk Ticket
Creates a new Freshdesk Ticket.
Add Intercom Tag
Tag an Intercom lead or user.
New Intercom User
Add any new Intercom user to a journey.
New Intercom Lead
Add any new Intercom lead to a journey.
Intercom Tag
Add an Intercom lead or user to a journey when they are tagged in Intercom.
Conditions
Freshdesk Ticket Status
Checks the most recent ticket status with multiple outcomes.
Journey Actions
Send Segment Event
Send a contextual Segment Event.
Freshdesk Update Ticket
Updates the latest ticket with new information or a status.
What is Autopilot?
Simple and visual customer journey marketing software you’ll love.
Automate your marketing & grow your business. With Autopilot follow up new leads, nurture existing leads, send messages on every channel and automate your marketing with simple and visual customer journey marketing software. It’s as easy as dragging and dropping Triggers, Actions and Conditions to automate your marketing. Best of all Autopilot integrates and automates the applications you’re already using like Segment, Freshdesk and Intercom.
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