Segment + LiveChat + Help Scout integration
Use Autopilot to create journeys that use the Segment, LiveChat and Help Scout integrations.
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Marketing Automation ideas to integrate Segment, LiveChat and Help Scout.
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About the Segment integration
Personalize your marketing by triggering and personalizing your messages based on user events. Activate new users and drive higher engagement and retention.
About the LiveChat integration
Automate what happens after a chat to close more leads and delight your customers. You can also segment leads and contacts based on how they are tagged in LiveChat, and capture fields in your chat surveys to Autopilot.
About the Help Scout integration
Help Scout makes excellent customer service achievable for companies of all sizes. The Autopilot and Help Scout integration allows you to display customer information directly in Help Scout. Shapes allow you to create new tickets in journeys and trigger new journeys when conversations are tagged.
Create your own marketing automation journey
Using Triggers, Actions and Conditions included in the Segment integration, LiveChat integration and the Help Scout integration.
Journey Triggers
Segment Event
Add a contact to a journey when they perform a Segment event.
LiveChat Tag
Add a contact to a journey when they are tagged in LiveChat.
Help Scout Tag
Trigger when a new tag is added to a Help Scout conversation.
Help Scout Satisfaction Rating
Triggers when a conversation has a satisfaction rating.
Help Scout Create Conversation
Creates a new Help Scout conversation.
Journey Actions
Send Segment Event
Send a contextual Segment Event.
