Slack + Smart Segments + Zendesk integration

Use Autopilot to create journeys that use the Slack, Smart Segments and Zendesk integrations.

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Marketing Automation ideas to integrate Slack, Smart Segments and Zendesk.

Smart Segment Trigger to Submit New Zendesk Ticket to Send Slack Message

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Smart Segment Trigger to Zendesk Ticket Status to Send Slack Message

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Smart Segment Trigger to Send Slack Message to Submit New Zendesk Ticket

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Showing 3 journey ideas for Slack, Smart Segments and Zendesk

About the Slack integration

Follow up on hot leads or key activities fast and build team alignment by using Slack notifications on your Autopilot playbooks. Any time an important activity happens such as a form submission, or a customer with a certain attribute: you can send a notificaiton on Slack with any information you like.

About the Smart Segments integration

Targeting the right people with the right message has never been this easy. Easily segment and engage your leads and customers based on any combination of field values, behaviors, list memberships and much more. Add them to journeys automatically when they meet your criteria.

About the Zendesk integration

Zendesk is a service platform that builds software to empower organization and customer relationships. Zendesk’s family of products helps organizations understand their customers, improve communication, and offer support where and when it’s needed most.

Create your own marketing automation journey

Using Triggers, Actions and Conditions included in the Slack integration, Smart Segments integration and the Zendesk integration.

Journey Triggers

Smart Segment Trigger
Add contacts on a smart segment to a journey.
Submits New Zendesk Ticket
When a new ticket is submitted that matches certain criteria trigger a new journey.

Conditions

Zendesk Ticket Status
Check the status or detail of the most recent ticket against a contact with a true or false outcome.

Journey Actions

Send Slack Message
Send a contextual Slack message to a Slack channel.
Submit New Zendesk Ticket
Submits a new Zendesk ticket for the contact in the journey.

What is Autopilot?

Simple and visual customer journey marketing software you’ll love.

Automate your marketing & grow your business. With Autopilot follow up new leads, nurture existing leads, send messages on every channel and automate your marketing with simple and visual customer journey marketing software. It’s as easy as dragging and dropping Triggers, Actions and Conditions to automate your marketing. Best of all Autopilot integrates and automates the applications you’re already using like Slack, Smart Segments and Zendesk.