Slack + Twilio + Zendesk integration
Use Autopilot to create journeys that use the Slack, Twilio and Zendesk integrations.
Upcoming
Marketing Automation ideas to integrate Slack, Twilio and Zendesk.
Submits New Zendesk Ticket to Send Twilio SMS to Send Slack Message
Twilio SMS Received to Submit New Zendesk Ticket to Send Slack Message
Twilio SMS Received to Zendesk Ticket Status to Send Slack Message
Submits New Zendesk Ticket to Send Slack Message to Send Twilio SMS
Twilio SMS Received to Send Slack Message to Submit New Zendesk Ticket
Twilio SMS Received to Send Twilio SMS to Send Slack Message
Twilio SMS Received to Send Slack Message to Send Twilio SMS
Showing 7 journey ideas for Slack, Twilio and Zendesk
About the Slack integration
Follow up on hot leads or key activities fast and build team alignment by using Slack notifications on your Autopilot playbooks. Any time an important activity happens such as a form submission, or a customer with a certain attribute: you can send a notificaiton on Slack with any information you like.
About the Twilio integration
Create a multi-channel customer journey with personalized SMS messages. Use Autopilot's powerful conversational SMS features to capture replies, automate responses based on those replies (e.g. "yes" or "no") and trigger journeys based on incoming SMS messages (e.g. "subscribe"). There is simply no better way to automate SMS.
About the Zendesk integration
Zendesk is a service platform that builds software to empower organization and customer relationships. Zendesk’s family of products helps organizations understand their customers, improve communication, and offer support where and when it’s needed most.
Create your own marketing automation journey
Using Triggers, Actions and Conditions included in the Slack integration, Twilio integration and the Zendesk integration.
Journey Triggers
Twilio SMS Received
Add a contact to a journey when they SMS a keyword (e.g. "subscribe") to a number or messaging service.
Submits New Zendesk Ticket
When a new ticket is submitted that matches certain criteria trigger a new journey.
Conditions
Zendesk Ticket Status
Check the status or detail of the most recent ticket against a contact with a true or false outcome.
Journey Actions
Send Slack Message
Send a contextual Slack message to a Slack channel.
Send Twilio SMS
Send a contact a personalized SMS. Capture replies and send follow-up messages based on their contents.
Submit New Zendesk Ticket
Submits a new Zendesk ticket for the contact in the journey.
