Slack + Zendesk + Smart Segments integration
Use Autopilot to create journeys that use the Slack, Zendesk and Smart Segments integrations.
Upcoming
Marketing Automation ideas to integrate Slack, Zendesk and Smart Segments.
Submits New Zendesk Ticket to Send Slack Message to Submit New Zendesk Ticket
Submits New Zendesk Ticket to Zendesk Ticket Status to Send Slack Message
Smart Segment Trigger to Zendesk Ticket Status to Send Slack Message
Smart Segment Trigger to Send Slack Message to Submit New Zendesk Ticket
Smart Segment Trigger to Submit New Zendesk Ticket to Send Slack Message
Submits New Zendesk Ticket to Submit New Zendesk Ticket to Send Slack Message
Showing 6 journey ideas for Slack, Zendesk and Smart Segments
About the Slack integration
Follow up on hot leads or key activities fast and build team alignment by using Slack notifications on your Autopilot playbooks. Any time an important activity happens such as a form submission, or a customer with a certain attribute: you can send a notificaiton on Slack with any information you like.
About the Zendesk integration
Zendesk is a service platform that builds software to empower organization and customer relationships. Zendesk’s family of products helps organizations understand their customers, improve communication, and offer support where and when it’s needed most.
About the Smart Segments integration
Targeting the right people with the right message has never been this easy. Easily segment and engage your leads and customers based on any combination of field values, behaviors, list memberships and much more. Add them to journeys automatically when they meet your criteria.
Create your own marketing automation journey
Using Triggers, Actions and Conditions included in the Slack integration, Zendesk integration and the Smart Segments integration.
Journey Triggers
Submits New Zendesk Ticket
When a new ticket is submitted that matches certain criteria trigger a new journey.
Smart Segment Trigger
Add contacts on a smart segment to a journey.
Conditions
Zendesk Ticket Status
Check the status or detail of the most recent ticket against a contact with a true or false outcome.
Journey Actions
Send Slack Message
Send a contextual Slack message to a Slack channel.
Submit New Zendesk Ticket
Submits a new Zendesk ticket for the contact in the journey.
