Slack + Zendesk + Twilio integration

Use Autopilot to create journeys that use the Slack, Zendesk and Twilio integrations.

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Marketing Automation ideas to integrate Slack, Zendesk and Twilio.

Submits New Zendesk Ticket to Send Slack Message to Send Twilio SMS

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Twilio SMS Received to Zendesk Ticket Status to Send Slack Message

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Submits New Zendesk Ticket to Send Slack Message to Submit New Zendesk Ticket

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Twilio SMS Received to Submit New Zendesk Ticket to Send Slack Message

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Submits New Zendesk Ticket to Send Twilio SMS to Send Slack Message

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Twilio SMS Received to Send Slack Message to Submit New Zendesk Ticket

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Submits New Zendesk Ticket to Zendesk Ticket Status to Send Slack Message

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Submits New Zendesk Ticket to Submit New Zendesk Ticket to Send Slack Message

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Showing 8 journey ideas for Slack, Zendesk and Twilio

About the Slack integration

Follow up on hot leads or key activities fast and build team alignment by using Slack notifications on your Autopilot playbooks. Any time an important activity happens such as a form submission, or a customer with a certain attribute: you can send a notificaiton on Slack with any information you like.

About the Zendesk integration

Zendesk is a service platform that builds software to empower organization and customer relationships. Zendesk’s family of products helps organizations understand their customers, improve communication, and offer support where and when it’s needed most.

About the Twilio integration

Create a multi-channel customer journey with personalized SMS messages. Use Autopilot's powerful conversational SMS features to capture replies, automate responses based on those replies (e.g. "yes" or "no") and trigger journeys based on incoming SMS messages (e.g. "subscribe"). There is simply no better way to automate SMS.

Create your own marketing automation journey

Using Triggers, Actions and Conditions included in the Slack integration, Zendesk integration and the Twilio integration.

Journey Triggers

Submits New Zendesk Ticket
When a new ticket is submitted that matches certain criteria trigger a new journey.
Twilio SMS Received
Add a contact to a journey when they SMS a keyword (e.g. "subscribe") to a number or messaging service.

Conditions

Zendesk Ticket Status
Check the status or detail of the most recent ticket against a contact with a true or false outcome.

Journey Actions

Send Slack Message
Send a contextual Slack message to a Slack channel.
Submit New Zendesk Ticket
Submits a new Zendesk ticket for the contact in the journey.
Send Twilio SMS
Send a contact a personalized SMS. Capture replies and send follow-up messages based on their contents.

What is Autopilot?

Simple and visual customer journey marketing software you’ll love.

Automate your marketing & grow your business. With Autopilot follow up new leads, nurture existing leads, send messages on every channel and automate your marketing with simple and visual customer journey marketing software. It’s as easy as dragging and dropping Triggers, Actions and Conditions to automate your marketing. Best of all Autopilot integrates and automates the applications you’re already using like Slack, Zendesk and Twilio.