Twilio + Forms + Zendesk integration
Use Autopilot to create journeys that use the Twilio, Forms and Zendesk integrations.
Upcoming
Marketing Automation ideas to integrate Twilio, Forms and Zendesk.
Form Submitted to Has Submitted Form to Send Twilio SMS
Form Submitted to Send Twilio SMS to Submit New Zendesk Ticket
Twilio SMS Received to Has Submitted Form to Submit New Zendesk Ticket
Form Submitted to Zendesk Ticket Status to Send Twilio SMS
Form Submitted to Submit New Zendesk Ticket to Send Twilio SMS
Submits New Zendesk Ticket to Has Submitted Form to Send Twilio SMS
Twilio SMS Received to Has Submitted Form to Send Twilio SMS
Showing 7 journey ideas for Twilio, Forms and Zendesk
About the Twilio integration
Create a multi-channel customer journey with personalized SMS messages. Use Autopilot's powerful conversational SMS features to capture replies, automate responses based on those replies (e.g. "yes" or "no") and trigger journeys based on incoming SMS messages (e.g. "subscribe"). There is simply no better way to automate SMS.
About the Forms integration
Autopilot's form capture is magical. Simply drop our tracking code to capture submissions of your existing forms without lifting another finger. Then automatically add new leads and subscribers to your journeys to ensure no one is left behind.
About the Zendesk integration
Zendesk is a service platform that builds software to empower organization and customer relationships. Zendesk’s family of products helps organizations understand their customers, improve communication, and offer support where and when it’s needed most.
Create your own marketing automation journey
Using Triggers, Actions and Conditions included in the Twilio integration, Forms integration and the Zendesk integration.
Journey Triggers
Twilio SMS Received
Add a contact to a journey when they SMS a keyword (e.g. "subscribe") to a number or messaging service.
Form Submitted
Add a contact to a journey when they submit a form.
Submits New Zendesk Ticket
When a new ticket is submitted that matches certain criteria trigger a new journey.
Conditions
Has Submitted Form
Check if a contact has previously submitted a specific form.
Zendesk Ticket Status
Check the status or detail of the most recent ticket against a contact with a true or false outcome.
Journey Actions
Send Twilio SMS
Send a contact a personalized SMS. Capture replies and send follow-up messages based on their contents.
Submit New Zendesk Ticket
Submits a new Zendesk ticket for the contact in the journey.
