Twilio + Help Scout + Delighted integration
Use Autopilot to create journeys that use the Twilio, Help Scout and Delighted integrations.
Upcoming
Marketing Automation ideas to integrate Twilio, Help Scout and Delighted.
Help Scout Create Conversation to Send Delighted NPS Survey to Send Twilio SMS
Help Scout Create Conversation to Send Twilio SMS to Send Delighted NPS Survey
Help Scout Satisfaction Rating to Send Delighted NPS Survey to Send Twilio SMS
Help Scout Satisfaction Rating to Send Twilio SMS to Send Delighted NPS Survey
Help Scout Create Conversation to Check Delighted NPS Response to Send Twilio SMS
Help Scout Tag to Send Twilio SMS to Send Delighted NPS Survey
Help Scout Satisfaction Rating to Check Delighted NPS Response to Send Twilio SMS
Help Scout Tag to Send Delighted NPS Survey to Send Twilio SMS
Help Scout Tag to Check Delighted NPS Response to Send Twilio SMS
Showing 9 journey ideas for Twilio, Help Scout and Delighted
About the Twilio integration
Create a multi-channel customer journey with personalized SMS messages. Use Autopilot's powerful conversational SMS features to capture replies, automate responses based on those replies (e.g. "yes" or "no") and trigger journeys based on incoming SMS messages (e.g. "subscribe"). There is simply no better way to automate SMS.
About the Help Scout integration
Help Scout makes excellent customer service achievable for companies of all sizes. The Autopilot and Help Scout integration allows you to display customer information directly in Help Scout. Shapes allow you to create new tickets in journeys and trigger new journeys when conversations are tagged.
About the Delighted integration
With Delighted send NPS surveys and automate follow up to promoters and detractors. Delighted is the easiest and most beautiful way to measure customer happiness. Are your customers delighted? The fastest and easiest way to gather actionable feedback from your customers. Delighted uses the Net Promoter System® to gather real feedback from your customers – in minutes not weeks. No technical knowledge required.
Create your own marketing automation journey
Using Triggers, Actions and Conditions included in the Twilio integration, Help Scout integration and the Delighted integration.
Journey Triggers
Twilio SMS Received
Add a contact to a journey when they SMS a keyword (e.g. "subscribe") to a number or messaging service.
Help Scout Tag
Trigger when a new tag is added to a Help Scout conversation.
Help Scout Satisfaction Rating
Triggers when a conversation has a satisfaction rating.
Help Scout Create Conversation
Creates a new Help Scout conversation.
Delighted NPS Response
Trigger a journey based on an NPS Response grouped by Promoter, Passive or Detractor.
Conditions
Check Delighted NPS Response
Check the previous NPS response of the contact in the journey.
Journey Actions
Send Twilio SMS
Send a contact a personalized SMS. Capture replies and send follow-up messages based on their contents.
Send Delighted NPS Survey
Send an NPS survey via Delighted to the contact in the journey.
