Twilio + Segment + Zendesk integration
Use Autopilot to create journeys that use the Twilio, Segment and Zendesk integrations.
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Marketing Automation ideas to integrate Twilio, Segment and Zendesk.
Segment Event to Zendesk Ticket Status to Send Twilio SMS
Segment Event to Send Twilio SMS to Submit New Zendesk Ticket
Twilio SMS Received to Submit New Zendesk Ticket to Send Segment Event
Segment Event to Submit New Zendesk Ticket to Send Twilio SMS
Twilio SMS Received to Send Segment Event to Submit New Zendesk Ticket
Segment Event to Send Twilio SMS to Send Segment Event
Segment Event to Send Segment Event to Send Twilio SMS
Twilio SMS Received to Send Segment Event to Send Twilio SMS
Twilio SMS Received to Zendesk Ticket Status to Send Segment Event
Submits New Zendesk Ticket to Send Segment Event to Send Twilio SMS
Twilio SMS Received to Send Twilio SMS to Send Segment Event
Submits New Zendesk Ticket to Send Twilio SMS to Send Segment Event
Showing 12 journey ideas for Twilio, Segment and Zendesk
About the Twilio integration
Create a multi-channel customer journey with personalized SMS messages. Use Autopilot's powerful conversational SMS features to capture replies, automate responses based on those replies (e.g. "yes" or "no") and trigger journeys based on incoming SMS messages (e.g. "subscribe"). There is simply no better way to automate SMS.
About the Segment integration
Personalize your marketing by triggering and personalizing your messages based on user events. Activate new users and drive higher engagement and retention.
About the Zendesk integration
Zendesk is a service platform that builds software to empower organization and customer relationships. Zendesk’s family of products helps organizations understand their customers, improve communication, and offer support where and when it’s needed most.
Create your own marketing automation journey
Using Triggers, Actions and Conditions included in the Twilio integration, Segment integration and the Zendesk integration.
Journey Triggers
Twilio SMS Received
Add a contact to a journey when they SMS a keyword (e.g. "subscribe") to a number or messaging service.
Segment Event
Add a contact to a journey when they perform a Segment event.
Submits New Zendesk Ticket
When a new ticket is submitted that matches certain criteria trigger a new journey.
Conditions
Zendesk Ticket Status
Check the status or detail of the most recent ticket against a contact with a true or false outcome.
Journey Actions
Send Twilio SMS
Send a contact a personalized SMS. Capture replies and send follow-up messages based on their contents.
Send Segment Event
Send a contextual Segment Event.
Submit New Zendesk Ticket
Submits a new Zendesk ticket for the contact in the journey.
