Twilio + Slack + Help Scout integration
Use Autopilot to create journeys that use the Twilio, Slack and Help Scout integrations.
Upcoming
Marketing Automation ideas to integrate Twilio, Slack and Help Scout.
Twilio SMS Received to Send Twilio SMS to Send Slack Message
Twilio SMS Received to Send Slack Message to Send Twilio SMS
Help Scout Tag to Send Slack Message to Send Twilio SMS
Help Scout Satisfaction Rating to Send Slack Message to Send Twilio SMS
Help Scout Tag to Send Twilio SMS to Send Slack Message
Help Scout Satisfaction Rating to Send Twilio SMS to Send Slack Message
Help Scout Create Conversation to Send Slack Message to Send Twilio SMS
Help Scout Create Conversation to Send Twilio SMS to Send Slack Message
Showing 8 journey ideas for Twilio, Slack and Help Scout
About the Twilio integration
Create a multi-channel customer journey with personalized SMS messages. Use Autopilot's powerful conversational SMS features to capture replies, automate responses based on those replies (e.g. "yes" or "no") and trigger journeys based on incoming SMS messages (e.g. "subscribe"). There is simply no better way to automate SMS.
About the Slack integration
Follow up on hot leads or key activities fast and build team alignment by using Slack notifications on your Autopilot playbooks. Any time an important activity happens such as a form submission, or a customer with a certain attribute: you can send a notificaiton on Slack with any information you like.
About the Help Scout integration
Help Scout makes excellent customer service achievable for companies of all sizes. The Autopilot and Help Scout integration allows you to display customer information directly in Help Scout. Shapes allow you to create new tickets in journeys and trigger new journeys when conversations are tagged.
Create your own marketing automation journey
Using Triggers, Actions and Conditions included in the Twilio integration, Slack integration and the Help Scout integration.
Journey Triggers
Twilio SMS Received
Add a contact to a journey when they SMS a keyword (e.g. "subscribe") to a number or messaging service.
Help Scout Tag
Trigger when a new tag is added to a Help Scout conversation.
Help Scout Satisfaction Rating
Triggers when a conversation has a satisfaction rating.
Help Scout Create Conversation
Creates a new Help Scout conversation.
Journey Actions
Send Twilio SMS
Send a contact a personalized SMS. Capture replies and send follow-up messages based on their contents.
Send Slack Message
Send a contextual Slack message to a Slack channel.
