Twilio + Zendesk + Drift integration
Use Autopilot to create journeys that use the Twilio, Zendesk and Drift integrations.
Upcoming
Marketing Automation ideas to integrate Twilio, Zendesk and Drift.
Twilio SMS Received to Submit New Zendesk Ticket to Send Twilio SMS
Drift Goal Reached to Submit New Zendesk Ticket to Send Twilio SMS
New Drift Contact to Send Twilio SMS to Submit New Zendesk Ticket
New Drift Contact to Submit New Zendesk Ticket to Send Twilio SMS
Drift Goal Reached to Zendesk Ticket Status to Send Twilio SMS
Submits New Zendesk Ticket to Submit New Zendesk Ticket to Send Twilio SMS
Drift Goal Reached to Send Twilio SMS to Submit New Zendesk Ticket
Submits New Zendesk Ticket to Zendesk Ticket Status to Send Twilio SMS
New Drift Contact to Zendesk Ticket Status to Send Twilio SMS
Twilio SMS Received to Send Twilio SMS to Submit New Zendesk Ticket
Twilio SMS Received to Zendesk Ticket Status to Send Twilio SMS
Submits New Zendesk Ticket to Send Twilio SMS to Submit New Zendesk Ticket
Showing 12 journey ideas for Twilio, Zendesk and Drift
About the Twilio integration
Create a multi-channel customer journey with personalized SMS messages. Use Autopilot's powerful conversational SMS features to capture replies, automate responses based on those replies (e.g. "yes" or "no") and trigger journeys based on incoming SMS messages (e.g. "subscribe"). There is simply no better way to automate SMS.
About the Zendesk integration
Zendesk is a service platform that builds software to empower organization and customer relationships. Zendesk’s family of products helps organizations understand their customers, improve communication, and offer support where and when it’s needed most.
About the Drift integration
Combine the power of Drift and Autopilot to create a seamless and engaging experience for your leads and customers. Add new Drift contacts to Autopilot automatically, and trigger Autopilot journeys when someone reaches a goal in Drift. Converting Drift leads has never been this easy.
Create your own marketing automation journey
Using Triggers, Actions and Conditions included in the Twilio integration, Zendesk integration and the Drift integration.
Journey Triggers
Twilio SMS Received
Add a contact to a journey when they SMS a keyword (e.g. "subscribe") to a number or messaging service.
Submits New Zendesk Ticket
When a new ticket is submitted that matches certain criteria trigger a new journey.
New Drift Contact
Add any new Drift contact to a journey.
Drift Goal Reached
Add a contact to a journey when they reach a goal in Drift.
Conditions
Zendesk Ticket Status
Check the status or detail of the most recent ticket against a contact with a true or false outcome.
Journey Actions
Send Twilio SMS
Send a contact a personalized SMS. Capture replies and send follow-up messages based on their contents.
Submit New Zendesk Ticket
Submits a new Zendesk ticket for the contact in the journey.
