Twilio + Zendesk + Hubspot CRM integration
Use Autopilot to create journeys that use the Twilio, Zendesk and Hubspot CRM integrations.
Upcoming
Marketing Automation ideas to integrate Twilio, Zendesk and Hubspot CRM.
HubSpot CRM Contact Field Match to Zendesk Ticket Status to Send Twilio SMS
HubSpot CRM Contact Field Match to Submit New Zendesk Ticket to Send Twilio SMS
New HubSpot CRM Contact to Send Twilio SMS to Submit New Zendesk Ticket
Submits New Zendesk Ticket to Submit New Zendesk Ticket to Send Twilio SMS
Submits New Zendesk Ticket to Check HubSpot CRM Deal Stage to Send Twilio SMS
Twilio SMS Received to Submit New Zendesk Ticket to Send Twilio SMS
New HubSpot CRM Contact to Submit New Zendesk Ticket to Send Twilio SMS
Submits New Zendesk Ticket to Zendesk Ticket Status to Send Twilio SMS
Submits New Zendesk Ticket to Send Twilio SMS to Submit New Zendesk Ticket
Twilio SMS Received to Zendesk Ticket Status to Add HubSpot CRM Deal
Submits New Zendesk Ticket to Update HubSpot CRM Deal Stage to Send Twilio SMS
Twilio SMS Received to Zendesk Ticket Status to Send Twilio SMS
Twilio SMS Received to Add HubSpot CRM Deal to Submit New Zendesk Ticket
Submits New Zendesk Ticket to Send Twilio SMS to Add HubSpot CRM Deal
Twilio SMS Received to Zendesk Ticket Status to Update HubSpot CRM Deal Stage
Twilio SMS Received to Send Twilio SMS to Submit New Zendesk Ticket
Submits New Zendesk Ticket to Send Twilio SMS to Update HubSpot CRM Deal Stage
Twilio SMS Received to Submit New Zendesk Ticket to Update HubSpot Contact Field
Twilio SMS Received to Zendesk Ticket Status to Update HubSpot Contact Field
Submits New Zendesk Ticket to Send Twilio SMS to Update HubSpot Contact Field
Showing 20 journey ideas for Twilio, Zendesk and Hubspot CRM
About the Twilio integration
Create a multi-channel customer journey with personalized SMS messages. Use Autopilot's powerful conversational SMS features to capture replies, automate responses based on those replies (e.g. "yes" or "no") and trigger journeys based on incoming SMS messages (e.g. "subscribe"). There is simply no better way to automate SMS.
About the Zendesk integration
Zendesk is a service platform that builds software to empower organization and customer relationships. Zendesk’s family of products helps organizations understand their customers, improve communication, and offer support where and when it’s needed most.
About the Hubspot CRM integration
Make sure the time and effort you spend acquiring leads pays off. Automatically send leads that you generate with Autopilot to HubSpot CRM and create personalized deals. Assign deals to your sales team using round robin lead assignment, and update HubSpot CRM fields or deals based on events that occur in Autopilot or one of your connected apps. Visually create seamless marketing and sales journeys across HubSpot CRM and your other favorite apps. Trigger journeys in Autopilot when a deal stage is changed in HubSpot CRM, or a particular field is updated, so you can ensure timely action and personalized communication occurs — to help you close more deals.
Create your own marketing automation journey
Using Triggers, Actions and Conditions included in the Twilio integration, Zendesk integration and the Hubspot CRM integration.
Journey Triggers
Twilio SMS Received
Add a contact to a journey when they SMS a keyword (e.g. "subscribe") to a number or messaging service.
Submits New Zendesk Ticket
When a new ticket is submitted that matches certain criteria trigger a new journey.
New HubSpot CRM Contact
Add any new HubSpot CRM contact to a journey.
HubSpot CRM Contact Field Match
Add a contact to a journey when a particular HubSpot CRM field meets your criteria (e.g. contains a particular word).
HubSpot CRM Deal Stage Match
Add a contact associated with a deal to a journey when the deal stage matches your criteria.
Conditions
Zendesk Ticket Status
Check the status or detail of the most recent ticket against a contact with a true or false outcome.
Check HubSpot CRM Deal Stage
Check the stage of the latest deal associated with a contact.
Journey Actions
Send Twilio SMS
Send a contact a personalized SMS. Capture replies and send follow-up messages based on their contents.
Submit New Zendesk Ticket
Submits a new Zendesk ticket for the contact in the journey.
Add HubSpot CRM Deal
Create a contextual HubSpot CRM deal.
Update HubSpot CRM Deal Stage
Update the stage of the latest deal associated with a contact.
Update HubSpot Contact Field
Update a HubSpot contact field to a specific value.
