Twilio + Zendesk + Lob integration

Use Autopilot to create journeys that use the Twilio, Zendesk and Lob integrations.

Upcoming

Marketing Automation ideas to integrate Twilio, Zendesk and Lob.

Twilio SMS Received to Zendesk Ticket Status to Mail Lob Postcard

Try this free

Twilio SMS Received to Zendesk Ticket Status to Send Twilio SMS

Try this free

Twilio SMS Received to Submit New Zendesk Ticket to Mail Lob Postcard

Try this free

Twilio SMS Received to Submit New Zendesk Ticket to Send Twilio SMS

Try this free

Submits New Zendesk Ticket to Mail Lob Postcard to Send Twilio SMS

Try this free

Submits New Zendesk Ticket to Send Twilio SMS to Submit New Zendesk Ticket

Try this free

Submits New Zendesk Ticket to Zendesk Ticket Status to Send Twilio SMS

Try this free

Submits New Zendesk Ticket to Send Twilio SMS to Mail Lob Postcard

Try this free

Twilio SMS Received to Mail Lob Postcard to Submit New Zendesk Ticket

Try this free

Twilio SMS Received to Send Twilio SMS to Submit New Zendesk Ticket

Try this free

Submits New Zendesk Ticket to Submit New Zendesk Ticket to Send Twilio SMS

Try this free

Showing 11 journey ideas for Twilio, Zendesk and Lob

About the Twilio integration

Create a multi-channel customer journey with personalized SMS messages. Use Autopilot's powerful conversational SMS features to capture replies, automate responses based on those replies (e.g. "yes" or "no") and trigger journeys based on incoming SMS messages (e.g. "subscribe"). There is simply no better way to automate SMS.

About the Zendesk integration

Zendesk is a service platform that builds software to empower organization and customer relationships. Zendesk’s family of products helps organizations understand their customers, improve communication, and offer support where and when it’s needed most.

About the Lob integration

Add a personal touch to your marketing by sending beautiful postcards to leads or customers as easily as you would an email.

Create your own marketing automation journey

Using Triggers, Actions and Conditions included in the Twilio integration, Zendesk integration and the Lob integration.

Journey Triggers

Twilio SMS Received
Add a contact to a journey when they SMS a keyword (e.g. "subscribe") to a number or messaging service.
Submits New Zendesk Ticket
When a new ticket is submitted that matches certain criteria trigger a new journey.

Conditions

Zendesk Ticket Status
Check the status or detail of the most recent ticket against a contact with a true or false outcome.

Journey Actions

Send Twilio SMS
Send a contact a personalized SMS. Capture replies and send follow-up messages based on their contents.
Submit New Zendesk Ticket
Submits a new Zendesk ticket for the contact in the journey.
Mail Lob Postcard
Send a contact a personalized, physical postcard.

What is Autopilot?

Simple and visual customer journey marketing software you’ll love.

Automate your marketing & grow your business. With Autopilot follow up new leads, nurture existing leads, send messages on every channel and automate your marketing with simple and visual customer journey marketing software. It’s as easy as dragging and dropping Triggers, Actions and Conditions to automate your marketing. Best of all Autopilot integrates and automates the applications you’re already using like Twilio, Zendesk and Lob.