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Zendesk + Twilio Integration
Use Autopilot to automate and integrate Zendesk and Twilio.
Upcoming
Marketing Automation ideas to integrate Zendesk and Twilio
Subscribed to Mailchimp audience to Zendesk Ticket Status to Send Twilio SMS
Delighted NPS Response to Submit New Zendesk Ticket
SurveyMonkey Survey Response to Zendesk Ticket Status to Send Twilio SMS
SurveyMonkey Survey Response to Send Twilio SMS
Twilio SMS Received to Submit New Zendesk Ticket to Send Delighted NPS Survey
Email Activity to Submit New Zendesk Ticket to Send Twilio SMS
Submits New Zendesk Ticket to Send Twilio SMS
Salesforce Campaign Trigger to Submit New Zendesk Ticket
Recurly Subscription to Zendesk Ticket Status to Send Twilio SMS
Twilio SMS Received to Zendesk Ticket Status to Send Delighted NPS Survey
Facebook Lead Ad Submitted to Send Twilio SMS to Submit New Zendesk Ticket
Removed From List to Zendesk Ticket Status to Send Twilio SMS
Submits New Zendesk Ticket to Send Twilio SMS
Email Activity to Send Twilio SMS
Add Intercom Tag to Send Twilio SMS
Twilio SMS Received to Submit New Zendesk Ticket
Twilio SMS Received to Subscribe to Mailchimp audience
Removed From List to Submit New Zendesk Ticket
Submits New Zendesk Ticket to Send Twilio SMS
Submits New Zendesk Ticket to Subscribe to Mailchimp audience
Showing 20 of 330 Marketing Automation ideas using Autopilot's Zendesk and Twilio integration.
About Zendesk
Zendesk is a service platform that builds software to empower organization and customer relationships. Zendesk’s family of products helps organizations understand their customers, improve communication, and offer support where and when it’s needed most.
About Twilio
Create a multi-channel customer journey with personalized SMS messages. Use Autopilot's powerful conversational SMS features to capture replies, automate responses based on those replies (e.g. "yes" or "no") and trigger journeys based on incoming SMS messages (e.g. "subscribe"). There is simply no better way to automate SMS.
Create your own marketing automation journey
Using Triggers, Actions and Conditions included in Zendesk integration.
Triggers
Submits New Zendesk Ticket
When a new ticket is submitted that matches certain criteria trigger a new journey.
Twilio SMS Received
Add a contact to a journey when they SMS a keyword (e.g. "subscribe") to a number or messaging service.
Conditions
Zendesk Ticket Status
Check the status or detail of the most recent ticket against a contact with a true or false outcome.
Actions
Submit New Zendesk Ticket
Submits a new Zendesk ticket for the contact in the journey.
Send Twilio SMS
Send a contact a personalized SMS. Capture replies and send follow-up messages based on their contents.
