Proactively follow up people that search your knowledge base

Find out if your knowledge base is really solving your customers' problems.

About this template

Ever wonder if your knowledge base is really solving your customers' problems? Use this journey to let your team know when someone searches your knowledge base, and to contact the customer proactively to ensure that they were able to find what they were looking for. This will help you to find gaps in your content, and areas where you can improve. This is perfect for support and content teams, as well as customer success teams who want to ensure that their customers are finding the help that they need. It's also helpful for sales teams looking for a way to touch base with a lead in a natural and helpful way.
Tags: Customer Onboarding, Customer Retention, B2B Marketing, and Software as a Service (SaaS)
Integrations: Slack

About Autopilot

Marketing automation helps you stay closer to your customers and saves you time by removing manual and repetitive tasks. Autopilot’s marketing automation software is the easiest way to automate and personalize your marketing across the entire customer journey. Using Triggers, Actions and Conditions design highly personal and contextual marketing automation journeys. Autopilot’s marketing automation software is free for 30 days and plans start at just $49/month.

Shapes used in this journey


Smart Segment Trigger
Add contacts on a smart segment to a journey.


Send Slack Message
Send a contextual Slack message to a Slack channel.
Send Email
Send a contact a personalized marketing or transactional email.
Add Delay
Wait a specific number of minutes, hours, days or weeks before moving to the next shape.

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What’s Autopilot? Watch this video to learn more.