Order Progress Updates

Recognise when an order has been marked as unfulfilled, and notify your team to follow up and rectify this.

About this template

If you run an online store, you know that the customer journey doesn’t end with a purchase. Unexplained delays or poor communication around delivery have the potential to ruin a customer’s otherwise positive experience. This journey can keep your team and the shipment process running smoothly, as it automatically recognises when an order has been marked as unfulfilled, and notifies your team to ensure it gets resolved quickly.
Tags: E-commerce, Success with Autopilot, and Lead Management
Integrations: Trello, Slack

About Autopilot

Marketing automation helps you stay closer to your customers and saves you time by removing manual and repetitive tasks. Autopilot’s marketing automation software is the easiest way to automate and personalize your marketing across the entire customer journey. Using Triggers, Actions and Conditions design highly personal and contextual marketing automation journeys. Autopilot’s marketing automation software is free for 30 days and plans start at just $49/month.

Shapes used in this journey

Triggers

Field Match
Add a contact to a journey when a particular field's value meets your criteria (e.g. contains a particular word).

Conditions

Check Field
Check if a field is a specific value, or meets some other criteria (e.g. contains a particular word).

Actions

Send Slack Message
Send a contextual Slack message to a Slack channel.
Add Delay
Wait a specific number of minutes, hours, days or weeks before moving to the next shape.
Add Trello Card
Adds a Trello card to a board.

More marketing automation templates

What’s Autopilot? Watch this video to learn more.