Send a Delighted NPS survey after an order has been completed

Repeat buyers are essential to any business. This journey sends an NPS survey after every order is completed.

About this template

NPS (Net Promoter Score) surveys allow you to easily find how how satisfied your customers are with their orders. Promoters are likely to recommend your service and detractors will help you improve your process. This journey is made possible by Autopilot's Delighted integration. It allows you to send NPS surveys at exactly the right time and action customer feedback.
Tags: E-commerce, B2B Marketing, Lead Generation, and Lead Nurturing
Integrations: Delighted

About Autopilot

Marketing automation helps you stay closer to your customers and saves you time by removing manual and repetitive tasks. Autopilot’s marketing automation software is the easiest way to automate and personalize your marketing across the entire customer journey. Using Triggers, Actions and Conditions design highly personal and contextual marketing automation journeys. Autopilot’s marketing automation software is free for 30 days and plans start at just $49/month.

Shapes used in this journey


List Trigger
Add contacts on a list to a journey.


Remove From List
Remove a contact from a list.
Add Delay
Wait a specific number of minutes, hours, days or weeks before moving to the next shape.
Send Delighted NPS Survey
Send an NPS survey via Delighted to the contact in the journey.

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What’s Autopilot? Watch this video to learn more.