Send a Delighted NPS survey five days before the end of a free trial

Increase your conversion rate by sending a Delighted NPS survey to people who trial your product or service.

About this template

NPS (Net Promoter Score) can help you create a high converting trial experience. Study what went wrong with detractors and use their feedback to improve. You’ll be surprised at what you learn! This journey is made possible by Autopilot's Delighted integration. It allows you to send NPS surveys at exactly the right time and action customer feedback.
Tags: Customer Onboarding, Customer Retention, B2B Marketing, Software as a Service (SaaS), and Lead Nurturing
Integrations: Delighted

About Autopilot

Marketing automation helps you stay closer to your customers and saves you time by removing manual and repetitive tasks. Autopilot’s marketing automation software is the easiest way to automate and personalize your marketing across the entire customer journey. Using Triggers, Actions and Conditions design highly personal and contextual marketing automation journeys. Autopilot’s marketing automation software is free for 30 days and plans start at just $49/month.

Shapes used in this journey


Form Submitted
Add a contact to a journey when they submit a form.


Send Email
Send a contact a personalized marketing or transactional email.
Add Delay
Wait a specific number of minutes, hours, days or weeks before moving to the next shape.
Send Delighted NPS Survey
Send an NPS survey via Delighted to the contact in the journey.

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What’s Autopilot? Watch this video to learn more.