Send a thank you postcard to NPS promoters

Delight your NPS promoters by sending them a beautiful, personalized postcard in the mail.

About this template

NPS (Net Promoter Score) promoters are your best advocates for word of mouth referrals and online reviews. By delighting them with a customized physical postcard you can include a simple ask, for example, completing an online review. Alternatively you might include a referral code or loyalty offer on the postcard. Either way, this fun journey will surprise your best customers and make them happy. There's nothing better, right?
Tags: Customer Onboarding, Customer Retention, B2B Marketing, Software as a Service (SaaS), and Lead Nurturing
Integrations: Delighted, Lob

About Autopilot

Marketing automation helps you stay closer to your customers and saves you time by removing manual and repetitive tasks. Autopilot’s marketing automation software is the easiest way to automate and personalize your marketing across the entire customer journey. Using Triggers, Actions and Conditions design highly personal and contextual marketing automation journeys. Autopilot’s marketing automation software is free for 30 days and plans start at just $49/month.

Shapes used in this journey


Delighted NPS Response
Trigger a journey based on an NPS Response grouped by Promoter, Passive or Detractor.


Mail Lob Postcard
Send a contact a personalized, physical postcard.

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