Using SMS to Drive Customer Behaviour

This SMS nurture from Seedsheet keeps contacts up to date with handy tips and advice, as they grow their plants.

About this template

Seedsheet use this journey to supply their customers with the right information, at the right time to ensure they grow their plants successfully. Using clever list management, personalization in messaging, and delays, Seedsheet customers are receiving regular, positive contact that feels unique to them without the time cost to Seedsheet of managing each customer's garden.
Tags: Lead Nurturing and SMS Marketing
Integrations: Twilio

About Autopilot

Marketing automation helps you stay closer to your customers and saves you time by removing manual and repetitive tasks. Autopilot’s marketing automation software is the easiest way to automate and personalize your marketing across the entire customer journey. Using Triggers, Actions and Conditions design highly personal and contextual marketing automation journeys. Autopilot’s marketing automation software is free for 30 days and plans start at just $49/month.

Shapes used in this journey


List Trigger
Add contacts on a list to a journey.
Twilio SMS Received
Add a contact to a journey when they SMS a keyword (e.g. "subscribe") to a number or messaging service.


Is on List or Segment
Check if a contact is on a specific list or smart segment.
Check Field
Check if a field is a specific value, or meets some other criteria (e.g. contains a particular word).


Add to List
Add a contact to a list.
Add Delay
Wait a specific number of minutes, hours, days or weeks before moving to the next shape.
Send Twilio SMS
Send a contact a personalized SMS. Capture replies and send follow-up messages based on their contents.

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