Autopilot API + Custom Fields + Zendesk integration
Use Autopilot to create journeys that use the Autopilot API, Custom Fields and Zendesk integrations.
Upcoming
Marketing Automation ideas to integrate Autopilot API, Custom Fields and Zendesk.
API Trigger to Update Field to Submit New Zendesk Ticket
API Trigger to Submit New Zendesk Ticket to Update Field
API Trigger to Zendesk Ticket Status to Update Field
API Trigger to Check Field to Submit New Zendesk Ticket
Showing 4 journey ideas for Autopilot API, Custom Fields and Zendesk
About the Autopilot API integration
The Autopilot REST API allows you to send contacts from Autopilot to your app, add contacts from your app into Autopilot, trigger Autopilot journeys from your app, keep unsubscribes in sync between Autopilot and your app, enhance contact profiles with custom fields and data from your app and get data from your app into and out of Salesforce using Autopilot's native integration.
About the Custom Fields integration
Capture the data about your leads and customers that’s important to you. Use it to trigger journeys and personalize messages.
About the Zendesk integration
Zendesk is a service platform that builds software to empower organization and customer relationships. Zendesk’s family of products helps organizations understand their customers, improve communication, and offer support where and when it’s needed most.
Create your own marketing automation journey
Using Triggers, Actions and Conditions included in the Autopilot API integration, Custom Fields integration and the Zendesk integration.
Journey Triggers
API Trigger
Add a contact to a journey using a custom API call.
Field Match
Add a contact to a journey when a particular field's value meets your criteria (e.g. contains a particular word).
Submits New Zendesk Ticket
When a new ticket is submitted that matches certain criteria trigger a new journey.
Conditions
Check Field
Check if a field is a specific value, or meets some other criteria (e.g. contains a particular word).
Zendesk Ticket Status
Check the status or detail of the most recent ticket against a contact with a true or false outcome.
Journey Actions
Update Field
Update a field to a specific value.
Submit New Zendesk Ticket
Submits a new Zendesk ticket for the contact in the journey.
