Drift + Zendesk + Custom Fields integration
Use Autopilot to create journeys that use the Drift, Zendesk and Custom Fields integrations.
Upcoming
Marketing Automation ideas to integrate Drift, Zendesk and Custom Fields.
New Drift Contact to Check Field to Submit New Zendesk Ticket
New Drift Contact to Update Field to Submit New Zendesk Ticket
Drift Goal Reached to Check Field to Submit New Zendesk Ticket
Drift Goal Reached to Update Field to Submit New Zendesk Ticket
New Drift Contact to Submit New Zendesk Ticket to Update Field
Drift Goal Reached to Submit New Zendesk Ticket to Update Field
New Drift Contact to Zendesk Ticket Status to Update Field
Drift Goal Reached to Zendesk Ticket Status to Update Field
Showing 8 journey ideas for Drift, Zendesk and Custom Fields
About the Drift integration
Combine the power of Drift and Autopilot to create a seamless and engaging experience for your leads and customers. Add new Drift contacts to Autopilot automatically, and trigger Autopilot journeys when someone reaches a goal in Drift. Converting Drift leads has never been this easy.
About the Zendesk integration
Zendesk is a service platform that builds software to empower organization and customer relationships. Zendesk’s family of products helps organizations understand their customers, improve communication, and offer support where and when it’s needed most.
About the Custom Fields integration
Capture the data about your leads and customers that’s important to you. Use it to trigger journeys and personalize messages.
Create your own marketing automation journey
Using Triggers, Actions and Conditions included in the Drift integration, Zendesk integration and the Custom Fields integration.
Journey Triggers
New Drift Contact
Add any new Drift contact to a journey.
Drift Goal Reached
Add a contact to a journey when they reach a goal in Drift.
Submits New Zendesk Ticket
When a new ticket is submitted that matches certain criteria trigger a new journey.
Field Match
Add a contact to a journey when a particular field's value meets your criteria (e.g. contains a particular word).
Conditions
Zendesk Ticket Status
Check the status or detail of the most recent ticket against a contact with a true or false outcome.
Check Field
Check if a field is a specific value, or meets some other criteria (e.g. contains a particular word).
Journey Actions
Submit New Zendesk Ticket
Submits a new Zendesk ticket for the contact in the journey.
Update Field
Update a field to a specific value.
