Heap + Help Scout + Kissmetrics integration
Use Autopilot to create journeys that use the Heap, Help Scout and Kissmetrics integrations.
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Marketing Automation ideas to integrate Heap, Help Scout and Kissmetrics.
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About the Heap integration
Heap allows you to aggregate, organize, and visualize all of your business data in one place. By streaming your Autopilot data to Heap you’ll instantly gain the visibility you need to make data-driven decisions across the entire customer journey. You can also easily add people to journeys in Autopilot when they perform an event that you’re tracking in Heap.
About the Help Scout integration
Help Scout makes excellent customer service achievable for companies of all sizes. The Autopilot and Help Scout integration allows you to display customer information directly in Help Scout. Shapes allow you to create new tickets in journeys and trigger new journeys when conversations are tagged.
About the Kissmetrics integration
Kissmetrics is a person-based analytics package that makes it easy to track events and funnels online helping you focus on the important bits of your online business. Autopilot has this same capability and is an alternative to Kissmetrics.
Create your own marketing automation journey
Using Triggers, Actions and Conditions included in the Heap integration, Help Scout integration and the Kissmetrics integration.
Journey Triggers
Heap Event
Add a contact to a journey when they perform a Heap event.
Help Scout Tag
Trigger when a new tag is added to a Help Scout conversation.
Help Scout Satisfaction Rating
Triggers when a conversation has a satisfaction rating.
Help Scout Create Conversation
Creates a new Help Scout conversation.
Journey Actions
Send Kissmetrics Event
Send a Kissmetrics event based on the outcome of the journey.
