Help Scout + Heap + Amplitude integration
Use Autopilot to create journeys that use the Help Scout, Heap and Amplitude integrations.
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Marketing Automation ideas to integrate Help Scout, Heap and Amplitude.
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About the Help Scout integration
Help Scout makes excellent customer service achievable for companies of all sizes. The Autopilot and Help Scout integration allows you to display customer information directly in Help Scout. Shapes allow you to create new tickets in journeys and trigger new journeys when conversations are tagged.
About the Heap integration
Heap allows you to aggregate, organize, and visualize all of your business data in one place. By streaming your Autopilot data to Heap you’ll instantly gain the visibility you need to make data-driven decisions across the entire customer journey. You can also easily add people to journeys in Autopilot when they perform an event that you’re tracking in Heap.
About the Amplitude integration
Amplitude provides product analytics to help companies understand user behavior. Autopilot does all this, but better - dashboards, graphs, customer segmentation. Most important, Autopilot shines as an alternative to Amplitude because you can take ACTION on your analysis: sending email campaigns, SMS, sending the right messages to customers at the right time.
Create your own marketing automation journey
Using Triggers, Actions and Conditions included in the Help Scout integration, Heap integration and the Amplitude integration.
Journey Triggers
Help Scout Tag
Trigger when a new tag is added to a Help Scout conversation.
Help Scout Satisfaction Rating
Triggers when a conversation has a satisfaction rating.
Help Scout Create Conversation
Creates a new Help Scout conversation.
Heap Event
Add a contact to a journey when they perform a Heap event.
Amplitude Event
Starts a journey based on an Amplitude Event.
Journey Actions
Send Amplitude Event
Send an Amplitude Event based on the outcome of a journey.
