Lead Scoring + Zendesk + Twilio integration
Use Autopilot to create journeys that use the Lead Scoring, Zendesk and Twilio integrations.
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Marketing Automation ideas to integrate Lead Scoring, Zendesk and Twilio.
Twilio SMS Received to Change Score to Submit New Zendesk Ticket
Twilio SMS Received to Zendesk Ticket Status to Change Score
Submits New Zendesk Ticket to Change Score to Send Twilio SMS
Submits New Zendesk Ticket to Zendesk Ticket Status to Change Score
Submits New Zendesk Ticket to Send Twilio SMS to Change Score
Submits New Zendesk Ticket to Submit New Zendesk Ticket to Change Score
Twilio SMS Received to Submit New Zendesk Ticket to Change Score
Submits New Zendesk Ticket to Change Score to Submit New Zendesk Ticket
Showing 8 journey ideas for Lead Scoring, Zendesk and Twilio
About the Lead Scoring integration
Autopilot makes it easier than ever to score your leads. It's all visual and easy to setup, so everyone on your team can get involved. On top of this, you can use the Change Score action to increase or decrease any number field. This means you can go beyond lead scoring and score other things that matter to your team such as product usage, email interactions (e.g. number of opens) and more.
About the Zendesk integration
Zendesk is a service platform that builds software to empower organization and customer relationships. Zendesk’s family of products helps organizations understand their customers, improve communication, and offer support where and when it’s needed most.
About the Twilio integration
Create a multi-channel customer journey with personalized SMS messages. Use Autopilot's powerful conversational SMS features to capture replies, automate responses based on those replies (e.g. "yes" or "no") and trigger journeys based on incoming SMS messages (e.g. "subscribe"). There is simply no better way to automate SMS.
Create your own marketing automation journey
Using Triggers, Actions and Conditions included in the Lead Scoring integration, Zendesk integration and the Twilio integration.
Journey Triggers
Submits New Zendesk Ticket
When a new ticket is submitted that matches certain criteria trigger a new journey.
Twilio SMS Received
Add a contact to a journey when they SMS a keyword (e.g. "subscribe") to a number or messaging service.
Conditions
Zendesk Ticket Status
Check the status or detail of the most recent ticket against a contact with a true or false outcome.
Journey Actions
Change Score
Increases or decrease a number field by a specific amount.
Submit New Zendesk Ticket
Submits a new Zendesk ticket for the contact in the journey.
Send Twilio SMS
Send a contact a personalized SMS. Capture replies and send follow-up messages based on their contents.
