Segment + Help Scout + Zendesk integration
Use Autopilot to create journeys that use the Segment, Help Scout and Zendesk integrations.
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Marketing Automation ideas to integrate Segment, Help Scout and Zendesk.
Help Scout Tag to Send Segment Event to Submit New Zendesk Ticket
Help Scout Create Conversation to Submit New Zendesk Ticket to Send Segment Event
Help Scout Create Conversation to Send Segment Event to Submit New Zendesk Ticket
Help Scout Tag to Submit New Zendesk Ticket to Send Segment Event
Help Scout Tag to Zendesk Ticket Status to Send Segment Event
Help Scout Satisfaction Rating to Zendesk Ticket Status to Send Segment Event
Help Scout Satisfaction Rating to Submit New Zendesk Ticket to Send Segment Event
Help Scout Satisfaction Rating to Send Segment Event to Submit New Zendesk Ticket
Help Scout Create Conversation to Zendesk Ticket Status to Send Segment Event
Showing 9 journey ideas for Segment, Help Scout and Zendesk
About the Segment integration
Personalize your marketing by triggering and personalizing your messages based on user events. Activate new users and drive higher engagement and retention.
About the Help Scout integration
Help Scout makes excellent customer service achievable for companies of all sizes. The Autopilot and Help Scout integration allows you to display customer information directly in Help Scout. Shapes allow you to create new tickets in journeys and trigger new journeys when conversations are tagged.
About the Zendesk integration
Zendesk is a service platform that builds software to empower organization and customer relationships. Zendesk’s family of products helps organizations understand their customers, improve communication, and offer support where and when it’s needed most.
Create your own marketing automation journey
Using Triggers, Actions and Conditions included in the Segment integration, Help Scout integration and the Zendesk integration.
Journey Triggers
Segment Event
Add a contact to a journey when they perform a Segment event.
Help Scout Tag
Trigger when a new tag is added to a Help Scout conversation.
Help Scout Satisfaction Rating
Triggers when a conversation has a satisfaction rating.
Help Scout Create Conversation
Creates a new Help Scout conversation.
Submits New Zendesk Ticket
When a new ticket is submitted that matches certain criteria trigger a new journey.
Conditions
Zendesk Ticket Status
Check the status or detail of the most recent ticket against a contact with a true or false outcome.
Journey Actions
Send Segment Event
Send a contextual Segment Event.
Submit New Zendesk Ticket
Submits a new Zendesk ticket for the contact in the journey.
