Timers + Heap + Zendesk integration
Use Autopilot to create journeys that use the Timers, Heap and Zendesk integrations.
Upcoming
Marketing Automation ideas to integrate Timers, Heap and Zendesk.
Heap Event to Zendesk Ticket Status to Add Delay
Heap Event to Submit New Zendesk Ticket to Add Delay
Heap Event to Add Delay to Submit New Zendesk Ticket
Showing 3 journey ideas for Timers, Heap and Zendesk
About the Timers integration
Timers and delays make it easy to send the right message at the right time. For example, you can use delays to create a drip email sequence with each follow up email sent one day apart. Delays can also be used to wait until a particular time and day, for example you might only want to send emails on business days between 9am and 5pm.
About the Heap integration
Heap allows you to aggregate, organize, and visualize all of your business data in one place. By streaming your Autopilot data to Heap you’ll instantly gain the visibility you need to make data-driven decisions across the entire customer journey. You can also easily add people to journeys in Autopilot when they perform an event that you’re tracking in Heap.
About the Zendesk integration
Zendesk is a service platform that builds software to empower organization and customer relationships. Zendesk’s family of products helps organizations understand their customers, improve communication, and offer support where and when it’s needed most.
Create your own marketing automation journey
Using Triggers, Actions and Conditions included in the Timers integration, Heap integration and the Zendesk integration.
Journey Triggers
Time Trigger
Add contacts on a list to a journey at a particular date and time.
Heap Event
Add a contact to a journey when they perform a Heap event.
Submits New Zendesk Ticket
When a new ticket is submitted that matches certain criteria trigger a new journey.
Conditions
Zendesk Ticket Status
Check the status or detail of the most recent ticket against a contact with a true or false outcome.
Journey Actions
Add Delay
Wait a specific number of minutes, hours, days or weeks before moving to the next shape.
Submit New Zendesk Ticket
Submits a new Zendesk ticket for the contact in the journey.
