Zendesk + Timers + Custom Fields integration
Use Autopilot to create journeys that use the Zendesk, Timers and Custom Fields integrations.
Upcoming
Marketing Automation ideas to integrate Zendesk, Timers and Custom Fields.
Submits New Zendesk Ticket to Add Delay to Update Field
Time Trigger to Check Field to Submit New Zendesk Ticket
Time Trigger to Add Delay to Submit New Zendesk Ticket
Submits New Zendesk Ticket to Submit New Zendesk Ticket to Add Delay
Field Match to Zendesk Ticket Status to Add Delay
Time Trigger to Zendesk Ticket Status to Update Field
Submits New Zendesk Ticket to Check Field to Add Delay
Field Match to Submit New Zendesk Ticket to Add Delay
Submits New Zendesk Ticket to Update Field to Add Delay
Field Match to Add Delay to Submit New Zendesk Ticket
Time Trigger to Zendesk Ticket Status to Add Delay
Submits New Zendesk Ticket to Add Delay to Submit New Zendesk Ticket
Time Trigger to Submit New Zendesk Ticket to Update Field
Time Trigger to Update Field to Submit New Zendesk Ticket
Submits New Zendesk Ticket to Zendesk Ticket Status to Add Delay
Time Trigger to Submit New Zendesk Ticket to Add Delay
Showing 16 journey ideas for Zendesk, Timers and Custom Fields
About the Zendesk integration
Zendesk is a service platform that builds software to empower organization and customer relationships. Zendesk’s family of products helps organizations understand their customers, improve communication, and offer support where and when it’s needed most.
About the Timers integration
Timers and delays make it easy to send the right message at the right time. For example, you can use delays to create a drip email sequence with each follow up email sent one day apart. Delays can also be used to wait until a particular time and day, for example you might only want to send emails on business days between 9am and 5pm.
About the Custom Fields integration
Capture the data about your leads and customers that’s important to you. Use it to trigger journeys and personalize messages.
Create your own marketing automation journey
Using Triggers, Actions and Conditions included in the Zendesk integration, Timers integration and the Custom Fields integration.
Journey Triggers
Submits New Zendesk Ticket
When a new ticket is submitted that matches certain criteria trigger a new journey.
Time Trigger
Add contacts on a list to a journey at a particular date and time.
Field Match
Add a contact to a journey when a particular field's value meets your criteria (e.g. contains a particular word).
Conditions
Zendesk Ticket Status
Check the status or detail of the most recent ticket against a contact with a true or false outcome.
Check Field
Check if a field is a specific value, or meets some other criteria (e.g. contains a particular word).
Journey Actions
Submit New Zendesk Ticket
Submits a new Zendesk ticket for the contact in the journey.
Add Delay
Wait a specific number of minutes, hours, days or weeks before moving to the next shape.
Update Field
Update a field to a specific value.
