Autopilot API + Zendesk + Delighted integration
Use Autopilot to create journeys that use the Autopilot API, Zendesk and Delighted integrations.
Upcoming
Marketing Automation ideas to integrate Autopilot API, Zendesk and Delighted.
API Trigger to Send Delighted NPS Survey to Submit New Zendesk Ticket
API Trigger to Check Delighted NPS Response to Submit New Zendesk Ticket
API Trigger to Submit New Zendesk Ticket to Send Delighted NPS Survey
API Trigger to Zendesk Ticket Status to Send Delighted NPS Survey
Showing 4 journey ideas for Autopilot API, Zendesk and Delighted
About the Autopilot API integration
The Autopilot REST API allows you to send contacts from Autopilot to your app, add contacts from your app into Autopilot, trigger Autopilot journeys from your app, keep unsubscribes in sync between Autopilot and your app, enhance contact profiles with custom fields and data from your app and get data from your app into and out of Salesforce using Autopilot's native integration.
About the Zendesk integration
Zendesk is a service platform that builds software to empower organization and customer relationships. Zendesk’s family of products helps organizations understand their customers, improve communication, and offer support where and when it’s needed most.
About the Delighted integration
With Delighted send NPS surveys and automate follow up to promoters and detractors. Delighted is the easiest and most beautiful way to measure customer happiness. Are your customers delighted? The fastest and easiest way to gather actionable feedback from your customers. Delighted uses the Net Promoter System® to gather real feedback from your customers – in minutes not weeks. No technical knowledge required.
Create your own marketing automation journey
Using Triggers, Actions and Conditions included in the Autopilot API integration, Zendesk integration and the Delighted integration.
Journey Triggers
API Trigger
Add a contact to a journey using a custom API call.
Submits New Zendesk Ticket
When a new ticket is submitted that matches certain criteria trigger a new journey.
Delighted NPS Response
Trigger a journey based on an NPS Response grouped by Promoter, Passive or Detractor.
Conditions
Zendesk Ticket Status
Check the status or detail of the most recent ticket against a contact with a true or false outcome.
Check Delighted NPS Response
Check the previous NPS response of the contact in the journey.
Journey Actions
Submit New Zendesk Ticket
Submits a new Zendesk ticket for the contact in the journey.
Send Delighted NPS Survey
Send an NPS survey via Delighted to the contact in the journey.
