OneSignal + Salesforce + Zendesk integration

Use Autopilot to create journeys that use the OneSignal, Salesforce and Zendesk integrations.

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Marketing Automation ideas to integrate OneSignal, Salesforce and Zendesk.

Submits New Zendesk Ticket to Send Push Notification to Set Salesforce Campaign Member Status

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Salesforce Field Changed to Send Push Notification to Add Salesforce Task

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Submits New Zendesk Ticket to Send Push Notification to Update Salesforce Field

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Submits New Zendesk Ticket to Send Push Notification to Create Salesforce Opportunity

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Submits New Zendesk Ticket to Update Salesforce Field to Send Push Notification

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Submits New Zendesk Ticket to Check Salesforce Campaign Member Status to Send Push Notification

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Salesforce Field Changed to Send Push Notification to Set Salesforce Campaign Member Status

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Submits New Zendesk Ticket to Send Push Notification to Assign Salesforce Lead

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Salesforce Field Changed to Assign Salesforce Lead to Send Push Notification

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Salesforce Campaign Trigger to Assign Salesforce Lead to Group to Send Push Notification

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Salesforce Field Changed to Create Salesforce Opportunity to Send Push Notification

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Submits New Zendesk Ticket to Assign Salesforce Lead to Send Push Notification

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Submits New Zendesk Ticket to Create Salesforce Opportunity to Send Push Notification

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Salesforce Campaign Trigger to Create Salesforce Opportunity to Send Push Notification

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Salesforce Field Changed to Send Push Notification to Assign Salesforce Lead to Group

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Submits New Zendesk Ticket to Add Salesforce Task to Send Push Notification

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Salesforce Campaign Trigger to Send Push Notification to Add Salesforce Task

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Salesforce Field Changed to Update Salesforce Field to Send Push Notification

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Salesforce Campaign Trigger to Check Salesforce Campaign Member Status to Send Push Notification

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Salesforce Campaign Trigger to Send Push Notification to Submit New Zendesk Ticket

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Showing 20 journey ideas for OneSignal, Salesforce and Zendesk

About the OneSignal integration

Create a multi-channel customer journey with personalized push notifications. This integrates makes it incredibly easy to incorporate both mobile push notifications and web push notifications into your customer journeys. Engage users of your application at just the right time, with the right message, by using this powerful integration with OneSignal.

About the Salesforce integration

Align sales and marketing with Autopilot's best-in-class Salesforce integration. Sync data bi-directionally, map custom fields, assign leads and trigger journeys based on lead status, campaign status and more.

About the Zendesk integration

Zendesk is a service platform that builds software to empower organization and customer relationships. Zendesk’s family of products helps organizations understand their customers, improve communication, and offer support where and when it’s needed most.

Create your own marketing automation journey

Using Triggers, Actions and Conditions included in the OneSignal integration, Salesforce integration and the Zendesk integration.

Journey Triggers

Salesforce Campaign Trigger
Add members of a Salesforce campaign to a journey.
Salesforce Field Changed
Add a contact to a journey when a particular Salesforce field meets your criteria (e.g. contains a particular word).
Submits New Zendesk Ticket
When a new ticket is submitted that matches certain criteria trigger a new journey.

Conditions

Check Salesforce Field
Check if a Salesforce field is a specific value, or meets some other criteria (e.g. contains a particular word).
Check Salesforce Campaign Member Status
Check if a lead or contact has a specific status on a campaign.
Zendesk Ticket Status
Check the status or detail of the most recent ticket against a contact with a true or false outcome.

Journey Actions

Send Push Notification
Send a contact a personalized mobile or web push notification.
Create Salesforce Opportunity
Create a contextual Salesforce opportunity.
Assign Salesforce Lead
Assign a lead in Salesforce and set their lead source and lead status.
Set Salesforce Campaign Member Status
Set a lead or contact's status on a Salesforce campaign.
Add Salesforce Task
Create a contextual Salesforce task.
Assign Salesforce Lead to Group
Randomly assign a lead in Salesforce from a group that you define, and set their lead source and lead status.
Update Salesforce Field
Update a Salesforce field to a specific value.
Submit New Zendesk Ticket
Submits a new Zendesk ticket for the contact in the journey.

What is Autopilot?

Simple and visual customer journey marketing software you’ll love.

Automate your marketing & grow your business. With Autopilot follow up new leads, nurture existing leads, send messages on every channel and automate your marketing with simple and visual customer journey marketing software. It’s as easy as dragging and dropping Triggers, Actions and Conditions to automate your marketing. Best of all Autopilot integrates and automates the applications you’re already using like OneSignal, Salesforce and Zendesk.