Zendesk + Custom Fields + Lists integration
Use Autopilot to create journeys that use the Zendesk, Custom Fields and Lists integrations.
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Marketing Automation ideas to integrate Zendesk, Custom Fields and Lists.
Removed From List to Submit New Zendesk Ticket to Update Field
Submits New Zendesk Ticket to Remove From List to Update Field
Removed From List to Zendesk Ticket Status to Update Field
Field Match to Is on List or Segment to Submit New Zendesk Ticket
List Trigger to Check Field to Submit New Zendesk Ticket
Field Match to Check Lead Status to Submit New Zendesk Ticket
Submits New Zendesk Ticket to Add to List to Update Field
Submits New Zendesk Ticket to Update Field to Remove From List
Field Match to Zendesk Ticket Status to Remove From List
Submits New Zendesk Ticket to Is on List or Segment to Update Field
Field Match to Update Field to Submit New Zendesk Ticket
Submits New Zendesk Ticket to Check Field to Remove From List
Submits New Zendesk Ticket to Check Lead Status to Update Field
List Trigger to Zendesk Ticket Status to Update Field
Field Match to Submit New Zendesk Ticket to Add to List
Field Match to Check Field to Submit New Zendesk Ticket
Field Match to Remove From List to Submit New Zendesk Ticket
List Trigger to Update Field to Submit New Zendesk Ticket
Submits New Zendesk Ticket to Check Field to Add to List
Field Match to Submit New Zendesk Ticket to Update Field
Showing 20 journey ideas for Zendesk, Custom Fields and Lists
About the Zendesk integration
Zendesk is a service platform that builds software to empower organization and customer relationships. Zendesk’s family of products helps organizations understand their customers, improve communication, and offer support where and when it’s needed most.
About the Custom Fields integration
Capture the data about your leads and customers that’s important to you. Use it to trigger journeys and personalize messages.
About the Lists integration
Lists allow you to easily sort and manage your contacts. Whether it's a newsletter subscription list, a list of attendees of an event, or a list of customers, Autopilot makes it easy to create, manage and communicate with lists.
Create your own marketing automation journey
Using Triggers, Actions and Conditions included in the Zendesk integration, Custom Fields integration and the Lists integration.
Journey Triggers
Submits New Zendesk Ticket
When a new ticket is submitted that matches certain criteria trigger a new journey.
Field Match
Add a contact to a journey when a particular field's value meets your criteria (e.g. contains a particular word).
List Trigger
Add contacts on a list to a journey.
Removed From List
Add a contact to a journey when they are removed from a list.
Conditions
Zendesk Ticket Status
Check the status or detail of the most recent ticket against a contact with a true or false outcome.
Check Field
Check if a field is a specific value, or meets some other criteria (e.g. contains a particular word).
Is on List or Segment
Check if a contact is on a specific list or smart segment.
Check Lead Status
Check if a lead or contact has a specific status on an opportunity.
Journey Actions
Submit New Zendesk Ticket
Submits a new Zendesk ticket for the contact in the journey.
Update Field
Update a field to a specific value.
Add to List
Add a contact to a list.
Remove From List
Remove a contact from a list.
