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Zendesk + Twilio Integration
Use Autopilot to automate and integrate Zendesk and Twilio.
Upcoming
Marketing Automation ideas to integrate Zendesk and Twilio
Drift Goal Reached to Send Twilio SMS
Submits New Zendesk Ticket to Send Twilio SMS
Submits New Zendesk Ticket to Send Twilio SMS
Form Submitted to Submit New Zendesk Ticket to Send Twilio SMS
Submits New Zendesk Ticket to Send Amplitude Event
Submits New Zendesk Ticket to Send Segment Event
Twilio SMS Received to Submit New Zendesk Ticket
Submits New Zendesk Ticket to Send Twilio SMS
Submits New Zendesk Ticket to Send Twilio SMS to Add Delay
Subscribed to Mailchimp audience to Submit New Zendesk Ticket
Twilio SMS Received to Zendesk Ticket Status to Add Delay
API Trigger to Send Twilio SMS
Intercom Tag to Submit New Zendesk Ticket
List Trigger to Send Twilio SMS to Submit New Zendesk Ticket
Twilio SMS Received to Zendesk Ticket Status to Send Segment Event
Twilio SMS Received to Add Delay
Salesforce Campaign Trigger to Submit New Zendesk Ticket to Send Twilio SMS
Submits New Zendesk Ticket to Send Twilio SMS
Form Submitted to Send Twilio SMS to Submit New Zendesk Ticket
Unsubscribed from Mailchimp Audience to Send Twilio SMS to Submit New Zendesk Ticket
Showing 20 of 353 Marketing Automation ideas using Autopilot's Zendesk and Twilio integration.
About Zendesk
Zendesk is a service platform that builds software to empower organization and customer relationships. Zendesk’s family of products helps organizations understand their customers, improve communication, and offer support where and when it’s needed most.
About Twilio
Create a multi-channel customer journey with personalized SMS messages. Use Autopilot's powerful conversational SMS features to capture replies, automate responses based on those replies (e.g. "yes" or "no") and trigger journeys based on incoming SMS messages (e.g. "subscribe"). There is simply no better way to automate SMS.
Create your own marketing automation journey
Using Triggers, Actions and Conditions included in Zendesk integration.
Triggers
Submits New Zendesk Ticket
When a new ticket is submitted that matches certain criteria trigger a new journey.
Twilio SMS Received
Add a contact to a journey when they SMS a keyword (e.g. "subscribe") to a number or messaging service.
Conditions
Zendesk Ticket Status
Check the status or detail of the most recent ticket against a contact with a true or false outcome.
Actions
Submit New Zendesk Ticket
Submits a new Zendesk ticket for the contact in the journey.
Send Twilio SMS
Send a contact a personalized SMS. Capture replies and send follow-up messages based on their contents.
