Zendesk + Twilio + Big Commerce integration
Use Autopilot to create journeys that use the Zendesk, Twilio and Big Commerce integrations.
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Marketing Automation ideas to integrate Zendesk, Twilio and Big Commerce.
New BigCommerce Customer to Send Twilio SMS to Submit New Zendesk Ticket
Abandoned BigCommerce Cart to Send Twilio SMS to Submit New Zendesk Ticket
Submits New Zendesk Ticket to Submit New Zendesk Ticket to Send Twilio SMS
New Big Commerce Order to Zendesk Ticket Status to Send Twilio SMS
New BigCommerce Customer to Zendesk Ticket Status to Send Twilio SMS
Twilio SMS Received to Submit New Zendesk Ticket to Send Twilio SMS
New Big Commerce Order to Send Twilio SMS to Submit New Zendesk Ticket
Twilio SMS Received to Zendesk Ticket Status to Send Twilio SMS
Submits New Zendesk Ticket to Zendesk Ticket Status to Send Twilio SMS
New Big Commerce Order to Submit New Zendesk Ticket to Send Twilio SMS
New BigCommerce Customer to Submit New Zendesk Ticket to Send Twilio SMS
Submits New Zendesk Ticket to Send Twilio SMS to Submit New Zendesk Ticket
Abandoned BigCommerce Cart to Zendesk Ticket Status to Send Twilio SMS
Abandoned BigCommerce Cart to Submit New Zendesk Ticket to Send Twilio SMS
Twilio SMS Received to Send Twilio SMS to Submit New Zendesk Ticket
Showing 15 journey ideas for Zendesk, Twilio and Big Commerce
About the Zendesk integration
Zendesk is a service platform that builds software to empower organization and customer relationships. Zendesk’s family of products helps organizations understand their customers, improve communication, and offer support where and when it’s needed most.
About the Twilio integration
Create a multi-channel customer journey with personalized SMS messages. Use Autopilot's powerful conversational SMS features to capture replies, automate responses based on those replies (e.g. "yes" or "no") and trigger journeys based on incoming SMS messages (e.g. "subscribe"). There is simply no better way to automate SMS.
About the Big Commerce integration
BigCommerce enables merchants to sell more and scale faster than any other solution. We empower some of Australia's most successful brands to grow sales while streamlining operations.
Create your own marketing automation journey
Using Triggers, Actions and Conditions included in the Zendesk integration, Twilio integration and the Big Commerce integration.
Journey Triggers
Submits New Zendesk Ticket
When a new ticket is submitted that matches certain criteria trigger a new journey.
Twilio SMS Received
Add a contact to a journey when they SMS a keyword (e.g. "subscribe") to a number or messaging service.
New Big Commerce Order
Triggers when a contact places a new order in Big Commerce.
New BigCommerce Customer
Triggers a contact into a journey when a new customer is added to Big Commerce.
Abandoned BigCommerce Cart
Add a new contact to a journey when they abandon a Big Commerce cart.
Conditions
Zendesk Ticket Status
Check the status or detail of the most recent ticket against a contact with a true or false outcome.
Journey Actions
Submit New Zendesk Ticket
Submits a new Zendesk ticket for the contact in the journey.
Send Twilio SMS
Send a contact a personalized SMS. Capture replies and send follow-up messages based on their contents.
