Zendesk + Twilio + Mixpanel integration
Use Autopilot to create journeys that use the Zendesk, Twilio and Mixpanel integrations.
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Marketing Automation ideas to integrate Zendesk, Twilio and Mixpanel.
Twilio SMS Received to Submit New Zendesk Ticket to Send Twilio SMS
Submits New Zendesk Ticket to Zendesk Ticket Status to Send Twilio SMS
Twilio SMS Received to Send Twilio SMS to Submit New Zendesk Ticket
Submits New Zendesk Ticket to Send Twilio SMS to Send Mixpanel Event
Submits New Zendesk Ticket to Send Twilio SMS to Submit New Zendesk Ticket
Mixpanel Event to Zendesk Ticket Status to Send Twilio SMS
Twilio SMS Received to Submit New Zendesk Ticket to Send Mixpanel Event
Twilio SMS Received to Zendesk Ticket Status to Send Twilio SMS
Mixpanel Event to Send Twilio SMS to Submit New Zendesk Ticket
Submits New Zendesk Ticket to Send Mixpanel Event to Send Twilio SMS
Twilio SMS Received to Zendesk Ticket Status to Send Mixpanel Event
Mixpanel Event to Submit New Zendesk Ticket to Send Twilio SMS
Twilio SMS Received to Send Mixpanel Event to Submit New Zendesk Ticket
Submits New Zendesk Ticket to Submit New Zendesk Ticket to Send Twilio SMS
Showing 14 journey ideas for Zendesk, Twilio and Mixpanel
About the Zendesk integration
Zendesk is a service platform that builds software to empower organization and customer relationships. Zendesk’s family of products helps organizations understand their customers, improve communication, and offer support where and when it’s needed most.
About the Twilio integration
Create a multi-channel customer journey with personalized SMS messages. Use Autopilot's powerful conversational SMS features to capture replies, automate responses based on those replies (e.g. "yes" or "no") and trigger journeys based on incoming SMS messages (e.g. "subscribe"). There is simply no better way to automate SMS.
About the Mixpanel integration
Mixpanel is the most advanced analytics platform for mobile & web. Autopilot has graphing and analysis capabilities rivalling Mixpanel, and additionally allows you to segment your customer base and send email, SMS and in-app messaging campaigns to those segmented customers.
Create your own marketing automation journey
Using Triggers, Actions and Conditions included in the Zendesk integration, Twilio integration and the Mixpanel integration.
Journey Triggers
Submits New Zendesk Ticket
When a new ticket is submitted that matches certain criteria trigger a new journey.
Twilio SMS Received
Add a contact to a journey when they SMS a keyword (e.g. "subscribe") to a number or messaging service.
Mixpanel Event
Starts a journey when a Mixpanel Event occurs.
Conditions
Zendesk Ticket Status
Check the status or detail of the most recent ticket against a contact with a true or false outcome.
Journey Actions
Submit New Zendesk Ticket
Submits a new Zendesk ticket for the contact in the journey.
Send Twilio SMS
Send a contact a personalized SMS. Capture replies and send follow-up messages based on their contents.
Send Mixpanel Event
Send a Mixpanel Event.
