Heap + Zendesk + OneSignal integration
Use Autopilot to create journeys that use the Heap, Zendesk and OneSignal integrations.
Upcoming
Marketing Automation ideas to integrate Heap, Zendesk and OneSignal.
Heap Event to Send Push Notification to Submit New Zendesk Ticket
Heap Event to Submit New Zendesk Ticket to Send Push Notification
Heap Event to Zendesk Ticket Status to Send Push Notification
Showing 3 journey ideas for Heap, Zendesk and OneSignal
About the Heap integration
Heap allows you to aggregate, organize, and visualize all of your business data in one place. By streaming your Autopilot data to Heap you’ll instantly gain the visibility you need to make data-driven decisions across the entire customer journey. You can also easily add people to journeys in Autopilot when they perform an event that you’re tracking in Heap.
About the Zendesk integration
Zendesk is a service platform that builds software to empower organization and customer relationships. Zendesk’s family of products helps organizations understand their customers, improve communication, and offer support where and when it’s needed most.
About the OneSignal integration
Create a multi-channel customer journey with personalized push notifications. This integrates makes it incredibly easy to incorporate both mobile push notifications and web push notifications into your customer journeys. Engage users of your application at just the right time, with the right message, by using this powerful integration with OneSignal.
Create your own marketing automation journey
Using Triggers, Actions and Conditions included in the Heap integration, Zendesk integration and the OneSignal integration.
Journey Triggers
Heap Event
Add a contact to a journey when they perform a Heap event.
Submits New Zendesk Ticket
When a new ticket is submitted that matches certain criteria trigger a new journey.
Conditions
Zendesk Ticket Status
Check the status or detail of the most recent ticket against a contact with a true or false outcome.
Journey Actions
Submit New Zendesk Ticket
Submits a new Zendesk ticket for the contact in the journey.
Send Push Notification
Send a contact a personalized mobile or web push notification.
