Segment + Zendesk + Heap integration
Use Autopilot to create journeys that use the Segment, Zendesk and Heap integrations.
Upcoming
Marketing Automation ideas to integrate Segment, Zendesk and Heap.
Segment Event to Submit New Zendesk Ticket to Send Segment Event
Heap Event to Zendesk Ticket Status to Send Segment Event
Submits New Zendesk Ticket to Send Segment Event to Submit New Zendesk Ticket
Heap Event to Submit New Zendesk Ticket to Send Segment Event
Submits New Zendesk Ticket to Zendesk Ticket Status to Send Segment Event
Segment Event to Zendesk Ticket Status to Send Segment Event
Segment Event to Send Segment Event to Submit New Zendesk Ticket
Submits New Zendesk Ticket to Submit New Zendesk Ticket to Send Segment Event
Heap Event to Send Segment Event to Submit New Zendesk Ticket
Showing 9 journey ideas for Segment, Zendesk and Heap
About the Segment integration
Personalize your marketing by triggering and personalizing your messages based on user events. Activate new users and drive higher engagement and retention.
About the Zendesk integration
Zendesk is a service platform that builds software to empower organization and customer relationships. Zendesk’s family of products helps organizations understand their customers, improve communication, and offer support where and when it’s needed most.
About the Heap integration
Heap allows you to aggregate, organize, and visualize all of your business data in one place. By streaming your Autopilot data to Heap you’ll instantly gain the visibility you need to make data-driven decisions across the entire customer journey. You can also easily add people to journeys in Autopilot when they perform an event that you’re tracking in Heap.
Create your own marketing automation journey
Using Triggers, Actions and Conditions included in the Segment integration, Zendesk integration and the Heap integration.
Journey Triggers
Segment Event
Add a contact to a journey when they perform a Segment event.
Submits New Zendesk Ticket
When a new ticket is submitted that matches certain criteria trigger a new journey.
Heap Event
Add a contact to a journey when they perform a Heap event.
Conditions
Zendesk Ticket Status
Check the status or detail of the most recent ticket against a contact with a true or false outcome.
Journey Actions
Send Segment Event
Send a contextual Segment Event.
Submit New Zendesk Ticket
Submits a new Zendesk ticket for the contact in the journey.
