Zendesk + Headsup + Heap integration
Use Autopilot to create journeys that use the Zendesk, Headsup and Heap integrations.
Upcoming
Marketing Automation ideas to integrate Zendesk, Headsup and Heap.
Heap Event to Show Headsup Message to Submit New Zendesk Ticket
Submits New Zendesk Ticket to Show Headsup Message to Submit New Zendesk Ticket
Submits New Zendesk Ticket to Check Headsup Status to Submit New Zendesk Ticket
Heap Event to Check Headsup Status to Submit New Zendesk Ticket
Heap Event to Zendesk Ticket Status to Show Headsup Message
Submits New Zendesk Ticket to Submit New Zendesk Ticket to Show Headsup Message
Heap Event to Submit New Zendesk Ticket to Show Headsup Message
Submits New Zendesk Ticket to Zendesk Ticket Status to Show Headsup Message
Showing 8 journey ideas for Zendesk, Headsup and Heap
About the Zendesk integration
Zendesk is a service platform that builds software to empower organization and customer relationships. Zendesk’s family of products helps organizations understand their customers, improve communication, and offer support where and when it’s needed most.
About the Headsup integration
Display personalized, timely messages to people that visit your website, landing pages, store, blog, knowledge base or app. Acquire new subscribers, capture replies, and create beautiful call to actions to nudge people in the right direction.
About the Heap integration
Heap allows you to aggregate, organize, and visualize all of your business data in one place. By streaming your Autopilot data to Heap you’ll instantly gain the visibility you need to make data-driven decisions across the entire customer journey. You can also easily add people to journeys in Autopilot when they perform an event that you’re tracking in Heap.
Create your own marketing automation journey
Using Triggers, Actions and Conditions included in the Zendesk integration, Headsup integration and the Heap integration.
Journey Triggers
Submits New Zendesk Ticket
When a new ticket is submitted that matches certain criteria trigger a new journey.
Heap Event
Add a contact to a journey when they perform a Heap event.
Conditions
Zendesk Ticket Status
Check the status or detail of the most recent ticket against a contact with a true or false outcome.
Check Headsup Status
Check whether a contact has interacted with a Headsup message in a specific way (e.g. opened or responded).
Journey Actions
Submit New Zendesk Ticket
Submits a new Zendesk ticket for the contact in the journey.
Show Headsup Message
Show a contact a personalized message on a website, landing page, blog or inside an app.
