LiveChat + Zendesk + Delighted integration
Use Autopilot to create journeys that use the LiveChat, Zendesk and Delighted integrations.
Upcoming
Marketing Automation ideas to integrate LiveChat, Zendesk and Delighted.
LiveChat Tag to Send Delighted NPS Survey to Submit New Zendesk Ticket
LiveChat Tag to Zendesk Ticket Status to Send Delighted NPS Survey
LiveChat Tag to Check Delighted NPS Response to Submit New Zendesk Ticket
LiveChat Tag to Submit New Zendesk Ticket to Send Delighted NPS Survey
Showing 4 journey ideas for LiveChat, Zendesk and Delighted
About the LiveChat integration
Automate what happens after a chat to close more leads and delight your customers. You can also segment leads and contacts based on how they are tagged in LiveChat, and capture fields in your chat surveys to Autopilot.
About the Zendesk integration
Zendesk is a service platform that builds software to empower organization and customer relationships. Zendesk’s family of products helps organizations understand their customers, improve communication, and offer support where and when it’s needed most.
About the Delighted integration
With Delighted send NPS surveys and automate follow up to promoters and detractors. Delighted is the easiest and most beautiful way to measure customer happiness. Are your customers delighted? The fastest and easiest way to gather actionable feedback from your customers. Delighted uses the Net Promoter System® to gather real feedback from your customers – in minutes not weeks. No technical knowledge required.
Create your own marketing automation journey
Using Triggers, Actions and Conditions included in the LiveChat integration, Zendesk integration and the Delighted integration.
Journey Triggers
LiveChat Tag
Add a contact to a journey when they are tagged in LiveChat.
Submits New Zendesk Ticket
When a new ticket is submitted that matches certain criteria trigger a new journey.
Delighted NPS Response
Trigger a journey based on an NPS Response grouped by Promoter, Passive or Detractor.
Conditions
Zendesk Ticket Status
Check the status or detail of the most recent ticket against a contact with a true or false outcome.
Check Delighted NPS Response
Check the previous NPS response of the contact in the journey.
Journey Actions
Submit New Zendesk Ticket
Submits a new Zendesk ticket for the contact in the journey.
Send Delighted NPS Survey
Send an NPS survey via Delighted to the contact in the journey.
